Operations and Client Services Administrator

Benefits Competitive salary Opportunity for advancement Training & development Operations & Client Services Administrator Nanny & Companion Care Services Company Hourly Role with Commission Position Summary We are seeking a highly motivated, charismatic, and adaptable Operations & Client Services Administrator to support the rapid growth of our fast‑paced nanny and companion care company. This role is ideal for someone who thrives in a dynamic environment, enjoys building relationships, and can confidently balance sales, operations, recruiting, and client management responsibilities. The ideal candidate is a strong communicator with excellent people skills, the ability to build quick rapport, and a proactive mindset. This position plays a critical role in ensuring smooth day‑to‑day operations while helping grow the business through client engagement, lead generation, recruiting, and community presence. This is a hands‑on role requiring autonomy, flexibility, professionalism, and the ability to multitask while maintaining exceptional customer service. Key Responsibilities Client Relations & Sales Build strong relationships with prospective and existing clients through excellent communication and customer service Conduct consultations with families and clients to assess care needs and recommend appropriate services Develop quick rapport and trust with clients, caregivers, and community partners Follow up on inquiries, leads, and referrals in a timely and professional manner Assist with converting leads into active clients through relationship‑based sales Maintain high client satisfaction and support ongoing retention efforts Resolve client concerns professionally and efficiently Social Media & Lead Generation Support business growth through social media engagement and outreach Assist with content creation, posting, and community engagement across platforms (Facebook, Instagram, LinkedIn, etc.) Identify and pursue lead generation opportunities through networking, digital marketing, and community relationships Monitor inquiries generated from social media and marketing efforts Represent the company professionally online and in the community Recruiting, Hiring & Onboarding Recruit, screen, and interview nanny and companion care candidates Coordinate onboarding processes, orientation, and training documentation Verify references, credentials, and employment eligibility Assist with caregiver matching and placement coordination Maintain employee records and compliance documentation Support employee engagement and retention initiatives Administrative & Operations Support Manage caregiver and client scheduling in a fast‑paced environment Assist with payroll processing and timesheet review Perform data entry and maintain accurate records within scheduling/CRM systems Support office operations, organization, and workflow efficiency Maintain confidentiality and professionalism with sensitive information Assist leadership with special projects and operational initiatives Community Outreach & Events Attend networking events, community outreach opportunities, and business development meetings Represent the company professionally at in‑person events Build referral relationships with community organizations, healthcare professionals, schools, and local businesses Assist with marketing and brand visibility initiatives Travel Requirements Occasional local and regional travel for events, meetings, recruiting, or business development Travel expected to be less than 10% Qualifications Required Skills & Experience Previous experience in operations, administration, customer service, staffing, recruiting, sales, or healthcare/home care preferred Strong interpersonal and communication skills Ability to build quick rapport and maintain professional relationships Experience with scheduling, onboarding, or employee coordination Comfortable working in a fast‑paced, rapidly growing environment Proficient with technology, scheduling systems, Microsoft Office, Google Workspace, and social media platforms Strong organizational and multitasking abilities Ability to work independently and prioritize effectively Preferred Qualifications Experience in nanny services, home care, healthcare staffing, caregiving, hospitality, or client services Experience with social media marketing or lead generation Recruiting or staffing experience CRM or scheduling software experience Event coordination or community outreach experience Desired Personality Traits Charismatic and personable Self‑motivated and proactive Flexible and adaptable Organized and detail‑oriented Autonomous and able to work independently A strong team player A confident communicator and relationship‑builder Professional under pressure Positive, energetic, and solutions‑focused Comfortable taking initiative and leading when needed Physical & Work Requirements Ability to work in both office and community settings Ability to sit, stand, and use standard office equipment Occasional evening or weekend event attendance may be required Why Join Us? Opportunity to grow with a rapidly expanding company Dynamic and supportive work environment Meaningful work helping families and individuals receive quality care Opportunity for leadership and career advancement Collaborative team culture with strong community impact #J-18808-Ljbffr Forthright Case Management Llc