Remote Customer Success Manager

Customer Success Manager (CSM) – Digital Marketing Agency Location: Remote Working Hours: US Central Time (8:30 AM – 5:30 PM CST) Salary: $3,500 – $4,500/month base + performance bonuses (OTE ~$5,000+/month) About the Company Cavenaugh is a fast-growing lead generation marketing agency helping home service businesses scale their revenue through digital marketing. Our core services include: Facebook Advertising Google Ads SEO Website Design Social Media Management We primarily work with home service businesses generating $1M–$3M annually, including: Electricians Roofers Plumbers HVAC companies Landscaping businesses Our team currently supports 60+ active clients, and as we continue to grow, we are hiring a Customer Success Manager to take ownership of client relationships and drive strong results. Key Responsibilities Client Relationship Management Serve as the main point of contact for client accounts Conduct weekly or bi-weekly strategy calls with clients Maintain proactive communication via calls, messaging, and updates Ensure clients clearly understand campaign performance and results Strategic Marketing Guidance Analyze marketing performance across: Facebook Ads Google Ads SEO Translate marketing data into clear, actionable insights for clients Provide strategic recommendations to improve campaign performance Client Success & Retention Own client satisfaction, retention, and relationship growth Proactively address issues and prevent churn Identify upsell opportunities when appropriate Reporting & Performance Updates Deliver customized performance reports to clients Clearly explain campaign metrics and ROI Coordinate with the fulfillment team to ensure deliverables are completed Client Advocacy Collect client testimonials, referrals, and Google reviews Maintain strong long-term client partnerships Required Experience We are looking for candidates who already have hands-on digital marketing and client management experience. Requirements: 2–4 years experience in: Customer Success Account Management Client Strategy Digital Marketing Agency roles Strong understanding of: Facebook Ads Google Ads SEO Experience managing client relationships in an agency environment Ability to analyze marketing results and communicate strategy Required Skills Excellent verbal communication Strong client relationship management Strategic thinking and problem solving Ability to lead client calls and hold structure High ownership and accountability Ability to manage multiple client accounts simultaneously Strong organization and follow-through Tools & Systems You will work with: GoHighLevel – CRM & client communication Slack – internal communication ClickUp – task and project management Why Join Us Fully remote work environment Fast-growing digital marketing agency Opportunity to work closely with leadership Clear path to leadership roles Performance-based compensation