Banquet Supervisor

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you'll stay at one, play at two - with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you're looking for family fun, a romantic retreat, a group getaway, or anything in between, it's all here at TradeWinds Island Resorts.

Overview

Follow your passion all the way to paradise at the beautiful TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features three destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach, a Top-Ranked US Beach!


Primary Function will be supporting the banquet operations and the entire leadership team. Secondary responsibility will be to assist with F&B operations as needed. This will be based on the level of business. The Banquet operation is part of F&B, and we work together as a team.


The Banquet Supervisor is responsible for ensuring a smooth start to each day. Responsible for overseeing the event spaces, for the day are prepared to be in use, check in with the captains and servicing team, and report to contacts for updates. While events are in progress this person is responsible for the set up and flow of the supervisor's office operation and making sure all necessary documents and items are available. This includes but is not limited to sign in sheets, RO forms, captain reports, Leadership schedules.


Responsibilities

• Supervise banquet staff during setup, service, and breakdown.
• Ownership of Menus, labels, and BEO's.
• Coordinate with kitchen and event planners for seamless execution.
• Ensure all event spaces are properly arranged and maintained.
• Holiday buffet planning.
• Creating and placing directional signs.
• Address Guest inquiries and resolve issues promptly.
• Monitor staff performance and provide training as needed.
• Maintain inventory of banquet supplies and equipment.
• Enforce health, safety, and sanitation standards.
• Prepare event reports and communicate feedback to management.
• Manage staff schedules and delegate tasks effectively.
• Oversee the flow of service to ensure Guest satisfaction.
• Assist with banquet requisitions, payroll, organizing schedules, and SOP's.
• Staffing Meetings.
• Completing hotel safety trainers.

Qualifications

• Computer experience preferred word and excel.
• Payroll experience is a plus; otherwise, training is available. We use Dayforce.
• Banquet check posting and editing systems are Salesforce and Opera.
• Communication skills and building relationships with other departments
• Guest service
• Coordinating and delegating
• Experience in banquets (captains or supervisors preferred in the hospitality industry)
• Detail-oriented and organized
• Available to work extended hours, weekends and holidays
• Food and beverage knowledge and safety training
• Need to be able to work weekends and holidays
• Flexibility in schedule
• Long or extended hours
• Capable of walking and standing for long periods of time
• Work in changing weather conditions