Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
For over 22 years, our State Farm agency has been proudly serving the Corvallis community with a dedicated team of 17 professionals. We offer a supportive and collaborative work environment focused on mentorship and growth, with a strong track record of developing future leaders—five of our former team members have gone on to become State Farm agents themselves. Team members enjoy a variety of benefits, including a 401K plan, monthly commissions and bonuses, paid time off, flexible hours, opportunities for advancement, and a hiring bonus.

Our agency is deeply rooted in the community, actively supporting organizations like Young Life, the Corvallis Fire Department, and the Corvallis Knights baseball team. Jim, our agency owner, volunteers as a guest teacher at Oregon State University and contributes to initiatives with the Corvallis School District, Neighborhood Housing, Habitat for Humanity, and more. His dedication to both business and community earned him the 2016 Businessperson of the Year award from Celebrate Corvallis. With a background in education and ministry, Jim brings a unique leadership style that emphasizes mentorship, personal growth, and a people-first approach to business.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jim Kuhlman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.