Administrative Assistant

Title: Administrative Assistant

Reports To: Claims Manager

Location: East Lansing, MI

Department: Property Casualty/Workers' Compensation

SET SEG is looking for an Administrative Assistant that provides administrative and customer support to the Claims Department by managing documentation, coordinating communications, maintaining records, and assisting with the daily operational activities. This role helps ensure the efficient handling of claim-related information by supporting internal team members, external customers, vendors, and service providers.
The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced professional environment. Previous experience in administrative support, healthcare administration, customer service, insurance support, or another office-based role is highly valued. Claims experience is not required.

WHO WE ARE

School Employers Trust (SET) is a non-profit company that was created after a monumental shift in school funding happened in 1965. SET, which began in 1971, served as an employee benefits association focused on offering comprehensive and affordable employee benefit solutions to Michigan public schools and their employees. Two years later, its partner organization School Employers Group (SEG) was formed to administer compensation and fringe benefits for SET. As schools were faced with more challenges related to insurance, SEG evolved and grew into a company that provides workers' compensation and property/casualty services for Michigan public schools.

Today, SET SEG continues to expand and find creative ways to meet the specialized needs of its members. This, coupled with superior member experience, is why SET SEG has maintained its position as an industry leader in the school insurance market.


We value those who proactively solve challenges, simplify the complex, thrive in a fast-paced setting, have a customer-first mentality, and seek a collaborative and inclusive work environment. We offer 100% employer paid insurance (medical, dental, and vision), Paid Time off (PTO), and paid parental leave.

Our passion is delivering peace of mind to Michigan public schools, and we look for team members who are motivated by our cause. To learn more, visit:

WHO YOU ARE

You are energized by working with a collaborative team and industry peers to support Michigan public schools through their challenges. You seek understanding and are motivated to tackle projects and problems with the customer in mind. You anticipate needs and preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives and roles.

Primary Responsibilities:

• Provide administrative support to the Claims Department and assist with day-to-day office operations
• Receive, organize, scan, and distribute incoming documents and correspondence
• Prepare, process, and maintain electronic records and documentation with company systems
• Communicate with members, vendors, medical providers, and other external contacts to obtain or provide information as requested
• Answer incoming phone calls and direct inquiries to the appropriate team member
• Draft, prepare, and distribute routine correspondence, emails, and forms
• Monitor assigned tasks and follow up on outstanding items to ensure timely completion
• Assist with record requests, document collection, and information verification activities
• Enter and update information accurately within multiple software systems and databases
• Support payment processing and invoice-related activities following established procedures
• Schedule appointments, meetings, and other claim-related services as needed
• Maintain confidentiality and handle sensitive information with professionalism and discretion
• Collaborate with team members across departments to ensure positive customer experience
• Perform other administrative and departmental support duties as assigned by leadership

Required Qualifications:

• High school diploma or equivalent
• Experience in a medical office, professional office, insurance environment, legal office, or other administrative support setting preferred
• Ability to communicate clearly and professionally in writing and by phone, including the ability to explain unfamiliar information in an understandable way
• Strong organizational and time management skills, with the ability to prioritize multiple responsibilities and meet established deadlines
• Attention to detail and ability to maintain complete, accurate, and confidential records
• Strong customer service orientation and professional phone etiquette
• Proficient in Microsoft Office - Outlook, Word, and Excel

Physical Demands / Work Environment
Several hours per day at a sit/stand desk, average mobility to move around an office environment; able to spend several hours per day at a computer. Punctual, regular, and consistent attendance is required.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.