Associate - Client Services Manager - International Wealth Management

Role Description The Client Services Manager will play a crucial role in delivering exceptional service to our high‑net‑worth clients across various global markets. This position requires a deep understanding of wealth management products and services, along with strong interpersonal skills to foster and maintain client relationships. Responsibilities Provide fundamental support in all aspects of client service, client relationship building and account maintenance to assist the business activities of Relationship Managers. Respond to client inquiries on account documentation, account activity, statement information, securities transfers, general private banking product and/or service information. Liaison with Clients, Business Supports and Service Providers to ensure timely transaction processing and service delivery of clients’ requirements. Assist in client on/off boarding pre‑checks/processes and all account reviews. Ensure the operational processes are performed in compliance with the bank's policy and regulatory requirements. Receive, execute and report order for equities, foreign exchange, structured and fixed‑income products in a timely and accurate manner. Provide secretarial and administrative support. Handle logistics for business trips and meetings. Any other job duties which the supervisor may delegate from time to time. Requirements Minimum degree from a university. Minimum JLPT N1 certification (or equivalent business‑level Japanese proficiency) to communicate effectively with stakeholders of various divisions in Tokyo Head Office. Minimum 5 years’ experience as client services or relationship management servicing Japanese‑speaking clients within wealth management or private banking. Experience in investment products, financial planning, and wealth management principles. Excellent communication and interpersonal skills, with a client‑centric approach. Meticulous and able to multi‑task. Organised team player with good understanding of financial products and services. Excellent interpersonal and communication skills. Nomura Competencies Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Diversity Statement Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER

This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time. Nomura is an Equal Opportunity Employer #J-18808-Ljbffr Nomura