Commercial Account Executive

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

 

 

Location:  This is an onsite role based at Nextiva's Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation:  This role is expected to work onsite four days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. 

Nextiva is expanding our Mid-Market Sales team to support growing demand from customers in the 21–400 employee segment. As a Commercial / Mid-Market Sales Account Executive, you will execute a high-velocity, full-cycle sales motion across multiple lead sources, including inbound inquiries, XDR hot transfers, channel-sourced opportunities, chat, and outbound prospecting.

This role is designed for sales professionals who thrive in a fast-paced environment and excel at managing a high volume of opportunities. Success requires strong pipeline discipline, efficient qualification skills, and the ability to quickly identify customer needs and position Nextiva's Unified-CXM platform. You will guide prospects through a streamlined sales process with an average deal cycle of less than 30 days.

What You'll Do

• Manage multiple lead channels simultaneously, including inbound, XDR hot transfers, chat-generated leads, and channel opportunities.
• Conduct efficient discovery conversations to identify customer needs, business challenges, and decision-making criteria.
• Deliver tailored product demonstrations focused on business outcomes and customer value.
• Apply structured qualification methodologies to maintain pipeline quality and accelerate deal progression.
• Manage a high-velocity pipeline with consistent movement and timely follow-up across all stages in Salesforce.
• Create urgency and maintain momentum throughout a streamlined sales cycle.
• Build and maintain an active target account list within the 21–400 employee segment.
• Generate additional pipeline through proactive outbound prospecting and account engagement.
• Collaborate closely with XDRs, channel partners, and cross-functional teams to maximize conversion opportunities.
• Maintain accurate opportunity data and forecasting through disciplined Salesforce management.
• Achieve monthly performance expectations tied to pipeline generation, conversion rates, and closed revenue.

What You Need to Have

• 2+ years of full-cycle sales experience, including discovery, demonstrations, negotiation, and closing.
• Experience selling into SMB organizations or businesses within the 21–400 employee range.
• Ability to manage a high volume of opportunities while maintaining responsiveness and attention to detail.
• Experience working within short sales cycles, ideally less than 30 days.
• Proficiency using Salesforce for pipeline management, forecasting, and sales execution.
• Strong qualification and objection-handling skills.
• Excellent communication, presentation, and relationship-building abilities.
• Self-motivated with the ability to prioritize effectively in a fast-paced, high-volume environment.
• Ability to thrive in a collaborative onsite sales culture.

Strong Preferences

• Experience selling UCaaS, CCaaS, SaaS, PaaS, or similar technology solutions.
• Experience balancing inbound and outbound sales motions simultaneously.
• Familiarity working with channel-generated opportunities.
• Comfort using AI-supported sales tools to prepare, personalize outreach, and improve sales performance.
• Track record of success in a high-velocity sales environment with monthly revenue targets.

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and  simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven,  forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and  care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• ???? Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• ???? Insurance: Life, disability, and supplemental indemnity plans 
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• ???? Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• ????️‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives 
• ???? Growth: Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MP1 #LI-Onsite

 

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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