Associate Client Service Manager

Are you a sharp, client-focused insurance professional ready to take the next step in your career with a global industry leader? We are looking for an Account Manager (Associate Client Service Manager) to join our Personal Lines team in Tampa.

In this role, you won't just manage policies—you will build trusted, lasting relationships with a premier clientele, helping them protect what matters most. Backed by a cutting-edge digital ecosystem, advanced analytics, and a collaborative team culture, you will have all the tools at your fingertips to fast-track your professional growth and elevate your career.

Why This Role?

• Premier Market Competitive Pay: Base salary starting around $60,000+ 

• Upward Mobility: Clear, defined pathways for advancement and career development.

• Comprehensive Benefits: Enjoy top-tier medical/dental/vision plans starting on day one, a competitive 401(k) match, robust wellness programs, and generous paid time off.

• Thriving Team Culture: Work in a highly collaborative, energetic team environment alongside supportive leadership focused on your success.

Key Qualifications Needed

• Education & Experience: A High School Diploma/GED with 3+ years of P&C client service/claims experience OR a Bachelor’s degree with 1+ years of experience.

• Licensure: An active Florida 220 License is highly preferred (highly qualified candidates with a 440 license actively working toward their 220 within 6 months will be considered).

• Technical Savvy: Experience with Applied Epic (or similar Agency Management Systems) is a massive plus.

• The Right Attitude: A team-first mindset, a high level of organizational skill, and a passion for delivering "white-glove" customer service.

salary: $60,000 - $65,000 per year
shift: First
work hours: 8 AM - 5:30 PM
education: High School

Responsibilities

Here are the core bulleted responsibilities combining both documents, optimized to under 1,500 characters including spaces:

• Relationship & Account Management: Serve as the primary, white-glove contact for a high-net-worth book of ~500 existing clients. Stand up, greet, and service heavy walk-in volume during peak season.

• Complex Policy Servicing: End-to-end management of complex risk profiles, aligning up to 5 distinct policies per client across Flood, Wind, Home, Yacht, and Fine Art.

• Renewals & Market Strategy: Execute the annual renewal process. Analyze client needs, fill out detailed applications, and market accounts utilizing surplus lines carriers and agency build processes.

• System Integrity & Tech: Maintain 100% accurate, up-to-date client files and policy records by mastering Applied Epic and Gallagher’s internal digital ecosystem.

• Daily Operations: Process payments, manage claims, and handle hundreds of daily incoming client phone calls and emails with precision.

• Team Collaboration: Mentor junior team members, provide feedback, and collaborate closely with leadership to maintain high service standards.

• Compliance: Conduct thorough account audits to ensure all client portfolios strictly comply with corporate guidelines and industry regulations.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Client Service
• Renewals
• Applied Epic
• Relationship Building
• 220 License
• Complex Policy Handling
• Surplus Lines
• Account Management
• Personal Lines Insurance
• Basic Computer Skills
• Organization
• Customer Service

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.