Account Manager

On Target Earnings: $250,000+ (Our top AM in 2025 made $500,000. )Account Managers at Subject have highly competitive variable compensation packages — you help drive our growth!Start Date: January 2027 or earlierWho We AreAt Subject.ai, we're building AI-powered, personalized education at scale.Backed by Kleiner Perkins, SoftBank Opportunity Fund, Owl Ventures, and others, we serve students across the country with cinematic, video-based learning experiences designed for the generation raised on the best consumer media and technology. Our rapidly-growing Austin-based team is empowering a global community of students with access to on-demand, delightful learning that truly engages.Our cinematic, short-form videos are tailor-made for today's young learners. These are students who are accustomed to the best of consumer media and expect the same from their education. We're racing to re-imagine what's possible in the classroom, and we want you on this team.???? Named one of America's Top EdTech Companies by Time & Statista (2026)???? LinkedIn Top 40 U.S. Startups (2025)Role DescriptionInterested in joining a world-class Edtech startup that’s working to make education more accessible and equitable for everyone?This is a senior individual contributor role. You will own a portfolio of school and district partners, driving adoption, retention, and expansion while serving as a trusted partner and advisor to the educators and administrators we serve while ensuring every user (student, teacher, etc.) is successful with Subject!This is one of the highest-impact roles at Subject. You'll work at the intersection of our customers, our Product team, our Sales team, and our Operations team. Your work will directly shape how we grow.You'll be stepping into a partner portfolio that already spans the full diversity of K-12. From districts serving 70,000+ students to sub-200-student rural districts, with deep concentration in the South, Midwest, and Northeast. The AMs we're hiring now will help define how Subject shows up in classrooms across the country.Location & TravelThis role is based in our Austin, TX downtown office. We are only considering candidates who are currently based in Austin or who are willing to relocate prior to starting. Please do not apply if you are unable to meet this requirement.Much of our partner work happens in-person. At schools, district offices, and professional development events. AMs at Subject spend more than 60% of their time traveling to visit partners across the country. We provide generous travel stipends to support this. When not traveling, you are expected to work from our Austin office Monday–Friday.What You'll DoPartner Success & Relationship ManagementOwn the relationships with school and district partners, serving as their primary point of contact and strategic advisor throughout the customer lifecycleConduct regular on-site partner visits, QBRs, and check-ins to drive deep engagement and proactively surface risksMonitor customer health metrics and escalate issues to Product, Operations, or Support teams as neededExpansion & RetentionDrive renewal cycles and identify upsell and cross-sell opportunities across your book of businessPartner with Sales to surface and hand off new business development opportunities within your accountsMaintain a strong net revenue retention rate (NRR) across your portfolio of partnersEnablement & TrainingProvide ongoing training and professional development support to partner educators and administratorsCollaborate with Marketing to contribute to the development of training materials, tutorials, and onboarding resourcesGather and synthesize customer feedback to inform Product and curriculum decisionsQualificationsRequired3+ years of relevant work experience in account management, customer success or a related fieldDemonstrated track record managing a portfolio of accounts with meaningful ARR responsibilityExceptional written and verbal communication skills — you can translate complex concepts for educators and adminsTeam player who is genuinely passionate about education and Subject's missionSelf-starter who is comfortable working independently, but also raises a hand when stuckComfortable with 60%+ travel; valid driver's license and ability to visit partners on-siteLocated in Austin, TX or willing to relocate before start dateNice to HaveExperience working directly with K-12 school districts or in an education-adjacent roleBackground in an early-stage startup environment is desirableThe Mindset We NeedOutcomes over activity: you measure yourself by what students actually do in the product and what districts renew on — not QBRs delivered, tickets closed, or hours logged. A district that loves you and doesn't expand is a problem you own.Full ownership of the renewal: you feel the weight of every district in your book — adoption, expansion, escalation, reference. You don't hand off to support, CS ops, or the AE. You ship the outcome.Truth over comfort: you tell districts the hard thing early — that their rollout plan won't drive usage, that their teachers need more training, that the data says what it says. You'd rather lose a renewal honestly than win one on a story that doesn't hold.Educator fluency: you know your superintendents, curriculum directors, and building principals by name and context. You can read a STAAR report, a TEKS gap, a Title I budget line. You've sat in enough teacher PD sessions to know what actually changes behavior in a classroom.AI-native operator: Claude, Gong, Notion, and whatever's next are already in your workflow — you use them to prep, summarize, draft, and pattern-match across your book. AI isn't a productivity hack you're curious about; it's how you already work.The Commitment We're Looking ForThis role requires exceptional dedication because students deserve our absolute best. We need someone who:Lives the mission and treats student outcomes and district renewals as real stakesThrives in the intensity of K-12 timelines — summer remediation windows, back-to-school launches, spring renewal cycles — and takes pride in building a CS function from the ground upTakes end-to-end ownership: onboarding, adoption, escalation, expansion, referenceWorks with presence: Austin office, 5 days/week — districts feel the difference between a AM who's in the room with the team and one who isn'tOperates at a high-output, high-ownership pace because that's what it takes to do this wellWe're not looking for people who can tolerate the bar. We're looking for people who set it higher than we do — for whom "the district said they're happy" isn't enough, and who won't be satisfied until students are actually using the product to learn.What We OfferCompetitive OTE of $250,000+ (base + variable)Comprehensive health, dental, and vision benefitsLunch and dinner provided, daily$100/mo. lifestyle and fitness stipendGenerous travel stipends for partner visitsFlexible PTOThe opportunity to work on a mission-driven product that directly impacts students and teachers every dayPersonal and professional growth for those who apply themselvesIf you're a workaholic like the rest of us here at Subject, apply now! We'd love to learn more about you.