Salesforce Business Analyst

Role: Salesforce BA Long-term in Boston - hybrid (MA locals required) Contract-W2 Required Qualifications Bachelor’s degree in information systems, Business Administration, Public Administration, or related field 7+ years of experience as a Business Analyst, preferably in government or public sector IT Hands‑on experience with Salesforce (configuration, reporting, workflows) Strong understanding of business process analysis and documentation Experience working in Agile or hybrid project environments Excellent communication skills, especially with non-technical stakeholders Preferred Qualifications Salesforce certifications (e.g., Administrator, Business Analyst) Experience with government systems, public sector data, or transportation-related services Familiarity with tools such as: ADO Jira Knowledge of integrations (APIs, middleware) and data governance practices. Experience supporting accessibility compliance and public-facing applications. Key Competencies Public sector awareness and accountability Stakeholder engagement across diverse departments Process improvement and service optimization Data analysis and reporting Regulatory and compliance sensitivity Clear documentation and communication #J-18808-Ljbffr