Desktop Support Technician
F2OnSite
Desktop Support Technician - Houston, TX
Responsibilities
Education and Experience:
- Start Date -ASAP - 4-6 months assignment with possible extension
- Monday-Friday - 40 hrs. - 8am-5pm
- 1-3 years of experience including IT Degree and or A+ Certification
- Technician must have experience with deployments of devices, PC setups and migrations.
- Must have a vehicle as may need to travel to neighboring site locations - mileage reimbursement provided
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Education and Experience:
- Typically requires technical school certification or equivalent of 1-2 years of relevant experience
- Knowledge of relevant software and hardware systems
- May require additional customer-specific certifications or training as required
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
- Additional requirements may exist if offer of employment is extended
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
Vacancy posted 4 days ago
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