Inside Sales Representative

Position: Inside Sales Coordinator/Customer Service Rep

Location: Houston, TX

Employment: Contract to Hire

Industry: Manufacturing

Hours: M-Thurs 7:00am-4:00pm (Fridays - remote)

Pay: $28.00 - $36.00 DOE

Benefits: This position is eligible for medical, dental, vision, and 401(k).

 Overview

Build and maintain strong customer relationships by responding to inquiries, processing orders, providing quotes, resolving issues, and ensuring accurate order entry. Support customers with documentation such as RMAs, credit applications, resale certificates, credit card authorizations, and W-9 forms.

Key Responsibilities

• Respond to customer inquiries and provide timely, professional support.
• Identify customer needs and recommend appropriate products or services.
• Prepare accurate quotes and process customer orders.
• Verify order details, pricing, and customer information for accuracy.
• Maintain customer records and update the ERP system.
• Coordinate with purchasing, production, shipping, warehouse, and sales teams to ensure order fulfillment and resolve backorders or shipment issues.
• Support team goals, train new employees, and perform other duties as assigned.

Skills & Qualifications

• Strong customer service, communication, and problem-solving skills.
• Ability to multitask, prioritize, and work accurately in a fast-paced environment.
• Detail-oriented with strong data entry and organizational skills.
• Proficient in Microsoft Office, Office 365, Adobe, and ERP systems (Oracle or MAS400 preferred).
• Self-motivated, dependable, and able to work independently or as part of a team.
• Basic math skills and a focus on continuous improvement.
• Experience in a paperless environment is a plus.

Education & Experience

• High school diploma or equivalent.
• Minimum of 3 years of customer service experience in a related industry.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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