Administrative Assistant Supervisor

Job Description

Job Description

We are seeking a detail-oriented professional to oversee the resident selection and eligibility process for affordable housing programs. This role ensures compliance with regulations, supports timely tenant move-ins, maintains accurate reporting, and provides clear communication with applicants and staff

• Supervises and investigates potential tenants for eligibility under the affordable housing program guidelines.
• Oversees the collection and review of housing applications and income documentation to determine tenant eligibility.
• Reviews and approves Initial Tenant Income Certifications (TIC) and ensures submission of housing applications to required regulatory agencies.
• Monitors communications with regulatory agencies to confirm receipt of applications and compliance with applicable regulations.
• Tracks the application process through leasing and assists in ensuring timely tenant move-ins. Reviews and processes subsidy paperwork. Supervises the analysis and updating of spreadsheets and reports, ensuring accuracy and compliance.
• Identifies compliance issues in reports and oversees the resolution process.
• Manages wait-lists, logbooks, and other systems to engage potential tenants. Utilizes Housing Connect 2.0 effectively.
• Ensures timely and professional responses to inquiries via email and phone. Supervises file completion, organization, and tenant communications
• Provides guidance and training to team members involved in the resident selection process
• Performs other duties as assigned.

Education, Experience, and Licensing Requirements:

• High school degree; additional certification in Office Management is a plus
• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Required to be fluent in Spanish; speaking and writing
• Minimum 3 years experience in office setting
• Minimum of 3 years using Microsoft Office (specifically Word and Excel)
• Capable of handling multiple phone lines
• Proficient in maintaining organization and multitasking
• Proficient in maintaining a calm demeanor in a fast pace environment
• Hands-on experience with office equipment (e.g., scanners and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Wavecrest Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Wavecrest Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination.

Wavecrest Management Team Ltd. is a full-service management company which began operations in 1979. Wavecrest Management is proudly family owned and operated alongside employees who are truly cared for. Wavecrest manages multiple properties across all boroughs in New York City and is continuously growing at a persistent rate.

Company Description

Wavecrest Management Team Ltd. is a full-service management company which began operations in 1979. Wavecrest Management is proudly family owned and operated alongside employees who are truly cared for. Wavecrest manages multiple properties across all boroughs in New York City and is continuously growing at a persistent rate.