Experience Design, Vice President- Design Systems

As an Experience Design Vice President on the Design System team, you will play a pivotal role in connecting agentic product needs with design system strategy. You will translate product requirements into reusable design system components, proactively identify gaps where new components or patterns are needed, and coordinate across teams to drive delivery. This role sits within the design system organization and serves as the primary design bridge to agentic product teams - requiring strong influence skills to align both sides and knowing when to engage the right stakeholders across the design system, partner teams, and leadership.

Job responsibilities

• Lead the intake and prioritization of agentic components and patterns into the design system, refining requirements, creating milestones, and coordinating delivery across teams
• Proactively identify gaps in the design system's coverage of agentic experiences and propose enhancements to address them
• Translate agentic product requirements into reusable, cross-platform design system assets - diagrams, wireframes, prototypes, and component specifications
• Coordinate and influence across teams to ensure the right stakeholders are engaged at the right time
• Role-model the adoption of inclusive design practices and accessibility guidelines; mentor junior designers and foster a culture of diversity and inclusion
• Analyze agentic experience trends, gather feedback from user research, and leverage data insights to inform design direction and optimize experiences across platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design, design systems, or similar roles
• Demonstrated ability to thrive in ambiguous and emerging product areas - comfortable defining direction when requirements are unclear or evolving
• Strong planning, coordination, and program management skills; able to manage intake workflows, stakeholder relationships, and cross-team logistics alongside experience strategy
• Demonstrated experience designing for cross-platform (iOS, Android, Web), with a strong understanding of platform-specific capabilities and constraints
• Technical literacy in AI and agentic experiences - understanding of how AI assistants, chatbots, and agent-driven workflows behave, and ability to translate these concepts into design requirements
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to influence multiple stakeholder groups with competing priorities

Preferred qualifications, capabilities, and skills

• Figma expertise; advanced proficiency using Figma's design system features (components, variables, auto layout)
• Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders
• Experience in conversation design, chatbot UX, and/or multi-modal interaction patterns
• Experience working within or alongside a design system team, contributing to component libraries, pattern documentation, or governance processes
• Demonstrated experience incorporating AI and agentic tools into design workflows, with measurable impact on quality, efficiency, or outcomes

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

Lead the design strategy, ensuring innovative, inclusive, and user-friendly experiences in our product offerings.