Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency thrives on a culture built around three core values: Care, Knowledge, and Excellence. We are a high-energy, high-performing office where upbeat music keeps the momentum going, and stand-up desks keep the energy flowing. Wins are celebrated together as a team because we believe in lifting each other up. To us, the team is familyeach member is valued and cared for personally and professionally.

We offer a comprehensive benefits package, including health, life, and retirement matching, along with PTO. Team members can also enjoy bonuses based on year-end results, team outings, and even opportunities for individual trips.

With 15 years of insurance experience and five as an agency owner, Ive built a team of eight fully licensed professionals dedicated to providing top-notch service. We provide all the coaching and training you need to excel in your role.

Beyond the office, I host monthly networking events in Edmond and OKC, partnering with local businesses like real estate and mortgage brokers, small shops, and more. This reflects our commitment to building strong relationships within our community while creating growth opportunities for our team. Join us and be part of an exciting, supportive environment where you can truly thrive!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kyle Dace - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.