Process Documentation & Training Specialist

Community Association Management | Full time Documentation Specialist Charlotte, United States | Posted on 05/13/2026 At Community Association Management, we believe that communities deserve better — and we’re on a mission to deliver just that. With decades of dedicated experience across the Carolinas, we provide exceptional community management services through innovation, integrity, and a commitment to excellence. Our team is made up of passionate professionals who work together to advance the common cause: supporting the neighborhoods and communities we serve with care, transparency, and accountability. Whether it’s through our proactive Community Managers, knowledgeable Compliance Inspectors, or compassionate Resident Services Advisors, every member of our team plays a vital role in improving the quality of life for the communities we support. We foster a culture of collaboration, professional growth, and service excellence — because when our team thrives, our communities do too. Join us and be part of something meaningful. community association maintenance is a division of community association management. Job Description At Community Association Management, we believe clarity creates confidence. Our WHY — to creatively find solutions and overcome challenges so that we can work together to advance the common cause — is rooted in every process we document. As a Documentation Specialist, you will be the bridge between operational knowledge and standardized documentation that supports consistent service delivery and scalable success. About the Role The Documentation Specialist plays a critical role in capturing and organizing business processes across all departments. This position partners with Subject Matter Experts to gather and validate procedural content, ensuring accurate documentation that serves as the foundation for training, reference, and compliance. What You’ll Do Conduct live or virtual side-by-side job shadowing sessions with team members to document processes across the organization. Analyze workflows to develop clear, structured content suitable for formal documentation. Collaborate with the Technical Writer to convert raw content into finalized procedure documents. Coordinate post-drafting validation with department heads to ensure all content is accurate and implementation-ready. Support the creation of a comprehensive documentation repository that serves the needs of all departments. Ensure all documented procedures align with operational standards and compliance requirements. What You’ll Bring 2–5 years of relevant experience in documentation, process mapping, or training support. Bachelor’s degree preferred; Associate degree with strong relevant experience accepted. Exceptional critical thinking and organizational skills. Strong interpersonal and communication abilities; able to build trust with stakeholders at all levels. Highly self-directed with the ability to drive projects independently and meet deadlines. Detail-oriented with strong accuracy in capturing and reviewing procedural data. Full-time, 40 hours per week (Monday–Friday, 8:00 AM – 5:00 PM). General office environment with minimal safety hazards. Occasional virtual or on-site job shadowing may require travel between departments or locations. Join Our Mission If you’re passionate about capturing knowledge, improving processes, and helping teams work smarter — this is your opportunity to build a foundation that shapes how we grow and serve better, together. We are proud to offer Medical, Vision, Dental, and Life. Community Association Management and its divisions are proud to be an Equal Opportunity Employer. We’re committed to building inclusive teams and do not discriminate based on race, ethnicity, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. #J-18808-Ljbffr