IT Technician

Job Description

Job Description

IT Level 1 Technician

Help Desk | Mesa, AZ | Full-Time, On-Site | Mon–Fri, 8:00am–5:00pm | $40,000–$50,000 (based on experience)

Datatek is a Mesa-based Managed Service Provider that keeps Arizona businesses running. We’re a team who tackle real IT challenges every day — and we’re looking for the next person to grow with us.

This is a great opportunity for someone early in their IT career who is hungry to learn, eager to take ownership, and ready to build a foundation that can carry them to Level 2 and beyond. We invest in our people through paid certifications, hands-on mentorship, and a clear advancement path.

As a Level 1 Technician, you’ll be the first point of contact for our clients — handling inbound support requests, resolving common issues, and escalating complex problems to our senior engineers. You’ll work in a fast-paced MSP environment where no two days are the same and every ticket is a learning opportunity.

This is not a passive role. We expect you to own your tickets, document your work, and bring a professional, solutions-oriented attitude to every client interaction.

• Serve as the first point of contact for client support requests via phone, email, and ticketing system
• Troubleshoot and resolve common hardware, software, and connectivity issues for end users
• Support Microsoft 365 applications including Outlook, Teams, Word, and Excel
• Perform basic Active Directory tasks: password resets, account creation, and group assignments
• Image, configure, and deploy workstations, laptops, and peripherals for clients
• Document all work clearly and accurately in the ticketing system
• Escalate complex or unresolved issues to Level 2 engineers with thorough notes and context
• Assist with onboarding new users and setting up equipment at client sites
• Follow standard operating procedures and contribute to knowledge base documentation
• Maintain a professional, patient, and helpful demeanor with all client contacts

Required

• 1+ year of IT support experience in a help desk, desktop support, or similar role
• Working knowledge of Windows 10/11 and Microsoft 365 applications
• Basic understanding of networking concepts: DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting
• Familiarity with Active Directory for common user management tasks
• Strong customer service skills — you communicate clearly, listen carefully, and stay calm under pressure
• Ability to prioritize and manage multiple open tickets in a queue-based environment
• Reliable, punctual, and accountable — clients depend on us to show up

Preferred

• CompTIA A+ or Network+ certification (or currently pursuing)
• Experience with a ticketing or RMM platform
• Exposure to an MSP environment

You may struggle in this role if your experience is limited to:

• A single, low-volume internal IT environment with minimal ticket accountability
• Roles where documentation and follow-through were not expected

We welcome career changers and recent graduates who have hands-on experience and a demonstrated drive to grow — but this role requires professional IT support experience in some form.

• Salary range of $40,000–$50,000 based on experience
• Company-sponsored certifications and professional development budget
• Mentorship from senior engineers and a clear path to Level 2
• Paid time off plus federal holidays
• A team environment that takes your growth seriously

Send your resume and a brief note on why you’re pursuing a career in IT.

Datatek is an equal opportunity employer. We evaluate all applicants based on qualifications, merit, and business needs.