Senior Manager of Business Intelligence and Analytics

Role Description

The Senior Manager, Business Intelligence & Analytics is a critical leadership role responsible for shaping and delivering the organization’s data and analytics capabilities. This role serves as both a strategic leader and hands-on practitioner, driving the development of scalable BI solutions while actively contributing to data modeling, reporting, and analytics execution.

This individual will partner closely with business leaders, IT, and cross-functional teams to deliver trusted, actionable insights, enable self-service analytics, and elevate data literacy across the organization. As a leader in a growing environment, this role requires a “player-coach” mindset, comfortable setting vision while also rolling up sleeves to solve complex technical and analytical challenges.

Key Responsibilities

• Leadership & Strategy
  • Lead, mentor, and develop a centralized BI team (analysts, developers, engineers), fostering a high-performance and accountable culture.
  • Define and execute a scalable BI and analytics roadmap aligned to business priorities.
  • Establish and enforce BI governance, standards, and best practices across data, reporting, and analytics.
  • Act as a trusted advisor to executive leadership, identifying opportunities to drive value through data.
  • Champion a data-driven culture, improving data literacy and adoption across the organization.
  • Build and govern a Tableau super user community, driving consistency and best practices.
• Data & Architecture
  • Actively contribute to the design, development, and optimization of data models, data marts, and reporting structures within SQL Server (on-prem).
  • Write and optimize complex T-SQL queries and support performance tuning efforts.
  • Partner closely with data engineering and IT to design and improve ETL pipelines and data integration processes.
  • Ensure data integrity, consistency, and reliability across core reporting assets.
  • Influence the design and evolution of an AI-ready data warehouse architecture.
  • Troubleshoot and resolve complex data and performance issues as needed.
• Reporting & Visualization
  • Establish visualization standards, KPI definitions, and usability best practices.
  • Deliver intuitive, high-impact dashboards that translate data into clear, actionable insights.
  • Balance self-service enablement with strong governance and data accuracy controls.
  • Optimize dashboard performance and user experience.
• Stakeholder Engagement
  • Serve as the primary liaison between BI and business functions (Finance, Operations, Sales, etc.).
  • Translate business needs into scalable technical solutions and analytics products.
  • Present insights, storytelling, and recommendations to senior leadership.
  • Manage and prioritize competing BI initiatives across functions with clarity and transparency.
  • Build strong cross-functional relationships to ensure alignment and adoption.
• Operations & Delivery
  • Establish SLAs and performance metrics for BI delivery and support.
  • Lead project planning, prioritization, and execution (Agile or hybrid methods).
  • Ensure on-time, high-quality delivery of BI initiatives.
  • Continuously measure and improve BI adoption, user satisfaction, and business impact.

Qualifications

• Bachelor’s degree in Information Systems, Data Analytics, Computer Science, business, or related field.
• 8–12+ years of experience in business intelligence, analytics, data engineering, or related disciplines.
• 4–6+ years of leadership experience, preferably within a centralized BI or shared services model.
• Proven ability to balance hands-on technical work with strategic leadership in a resource-constrained environment.
• Deep expertise in Microsoft SQL Server (on-prem), including:
  • Advanced T-SQL development.
  • Data modeling and schema design.
  • Query optimization and performance tuning.
• Strong hands-on experience with Tableau (or similar BI tools), including dashboard development (server experience a plus).
• Strong understanding of:
  • Data warehousing concepts (star schema, ETL, data marts).
  • Data structuring and transformation techniques.
• Demonstrated business acumen and ability to align analytics to operational and financial KPIs.
• Exceptional communication, prioritization, and stakeholder management skills.

Preferred

• Experience with Tableau Server administration.
• Familiarity with data governance frameworks and data quality tools.
• Exposure to legacy and modern BI environments (hybrid ecosystems).
• Experience scaling BI functions in mid-to-large organizations.
• Prior use of NetSuite.

Key Competencies

• Strategic thinking and business acumen.
• Strong leadership and team development skills.
• Excellent communication and stakeholder management.
• Data storytelling and visualization expertise.
• Problem-solving and analytical mindset.
• Ability to balance hands-on technical work with leadership responsibilities.
• Ability to bring clarity and simplification.
• Outside the box thinking to creatively solve business problems with system driven solutions.

Success Metrics

• Adoption and usage of BI tools and dashboards.
• Data accuracy and reporting reliability.
• Time-to-delivery for BI requests.
• Stakeholder satisfaction and engagement.
• Performance and scalability of BI solutions.
• BI team development and growth.