Open app
Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Call Center Manager

Arrabisis Company

Birmingham, AL

Introduction

We are seeking a dynamic and experienced Call Center Manager to oversee our busy call center operations. The successful candidate will be responsible for ensuring exceptional customer service, improving processes, and leading a team of customer service representatives. This role requires a strategic thinker with excellent leadership skills and a passion for enhancing the customer experience.

Job Responsibilities

  • Manage and lead the call center team to achieve and exceed performance metrics and customer satisfaction goals.

  • Develop and implement effective call center strategies and procedures to improve efficiency and effectiveness.

  • Monitor and analyze call center performance data to identify trends, make recommendations, and implement improvements.

  • Provide coaching, training, and development opportunities to staff to enhance their skills and performance.

  • Ensure compliance with company policies, industry regulations, and quality standards.

  • Collaborate with other departments to ensure a seamless customer experience and address any operational challenges.

  • Prepare and present reports on call center performance, issues, and improvements to senior management.

  • Manage scheduling, staffing, and resource allocation to meet call volume demands effectively.

  • Handle escalated customer issues and complaints with professionalism and efficiency.

TEST POSTING ONLY!!!

Compensation details: 1-2 Hourly Wage

PI66c65b159789-26289-40844768

Apply
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Call Center Manager in Birmingham, AL vacancy
  • Customer Support/Call Center Manager (On-Site)
     ...Supports the Revenue Compliance BU to answer Help Desk calls, provide expert triage and manage resolution of customer service tickets.  Maintains communication...  ...Education and Experience: ~ Experience with contact center / help desk is required ~ Experience with tax and... 
    Suggested
    Work at office
    Local area
    Immediate start

    Neumo Holdings LLC

    Birmingham, AL
    18 days ago
  • Call Center Supervisor
     ...The Opportunity This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections. You will report to the Center Manager. The Role In compliance with Standard Operating Procedures (SOPs), supervise center... 
    Suggested
    Work experience placement
    Immediate start

    CSL

    Birmingham, AL
    2 days ago
  • Customer Service Supervisor
     ...that deviate from system pricing and RMA/CM requests.* Ensures Customer Service Representatives follows ISO/quality guidelines and manages daily reporting.* Provides buy/sell guidance on non-stock inquiries.* Performs the duties of a Customer Service Representative at times... 
    Suggested
    Full time

    Motion LLC

    Birmingham, AL
    16 hours ago
  • Front Office Manager
     ...Front Office ManagerRAM Hotels a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving... 
    Suggested
    Immediate start
    Flexible hours
    Shift work
    Night shift

    Springhill Suites Colonnade

    Birmingham, AL
    4 days ago
  • Front Office Manager

    $68k - $70k

     ...Front Office Manager$68K to $70K + benefitsAs the Front Office Manager, you will oversee all front desk operations, ensuring a smooth and welcoming experience for every guest. You’ll lead, train, and support the front desk team while managing scheduling, guest relations... 
    Suggested
    Contract work
    Work at office
    Local area
    Flexible hours
    Afternoon shift

    Hospitality Ventures

    Birmingham, AL
    3 days ago
  • Front Office Manager
     ...or through the reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner. Follow up to...  ...Proficiency in:Microsoft WordExcelPowerpointData entryDatabase management systemsHotel experience:Maximize room revenue and occupancy by... 
    Flexible hours
    Shift work
    Night shift

    Fairfield Inn Birmingham - RAM Hotels

    Birmingham, AL
    16 hours ago
  • Multi Site Customer Service Coordinator
     ...services Hospitality support Reception/front desk coverage Shipping and receiving Courier coordination Printer fleet management Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations... 
    Work experience placement
    Work at office
    Worldwide
    Relocation
    Relocation package
    Flexible hours
    Shift work

    Ricoh USA, Inc.

    Birmingham, AL
    4 days ago
  • Customer Service Manager (Birmingham, AL)
    Customer Service Manager (Birmingham, AL) Evonik Corporation seeks a Customer Service Manager (Birmingham, AL) to oversee the development and implementation of customer service strategies that enhance customer experience and satisfaction. Develop and implement customer... 
    Full time
    Local area
    Remote work
    1 day per week

    Evonik Services

    Birmingham, AL
    7 days ago
  • Account Executive
     ...powerful multi-platform marketing solutions to create partnerships to retain and grow our client base. You will report to the Local Sales Manager. If you want to work for the best, we want to hear from you today! Responsibilities Produce revenue across all available... 
    Local area
    Flexible hours

    Hearst UK

    Birmingham, AL
    16 hours ago
  • Account Executive

    $3,000 - $5,000 per month

     ...events and specialized programming Ability to appropriately manage time to optimize revenue opportunities, client interaction, implementation...  ...and aggressively seeking new clientele by networking, cold calling, canvassing, referrals or other means to maintain a full... 
    Work at office
    Local area
    Flexible hours

    Cumulus Media

    Birmingham, AL
    16 hours ago
  • Account Executive- Alabama Captive Territory

    $67.27k - $103.27k

     ...relationships with businesses Work directly with Underwriting, Claims, Loss Control, Audit, Customer Service, and other key partners Call on and pursue all niche market opportunities assigned to your geographic territory Leverage current customers and relationships... 
    Work experience placement
    Immediate start
    Remote work
    Home office

    Sentry Insurance Group

    Birmingham, AL
    1 day ago
  • Account Executive

    $90k - $110k

     ...Account Executive / Automotive Account Manager Join a fast-moving automotive advertising agency where your work directly influences how dealerships attract customers, grow revenue, and compete in their markets. As the day-to-day client connection, you'll lead conversations... 

    ITAC Solutions

    Birmingham, AL
    3 days ago
  • Account Executive

    $12k

    Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada...
    Work at office
    Flexible hours

    Central Transport

    Birmingham, AL
    2 days ago
  • Account Executive
     ...Account Executive is responsible for supporting the day-to-day management of a portfolio of factoring clients while developing the skills...  ...appropriate financing structures. Participate in client meetings and calls as experience develops. Qualifications ~ Bachelor's... 
    Work at office

    ThinkingAhead Executive Search

    Birmingham, AL
    1 day ago
  • Senior Account Executive

    $177.69k

     ...businesses with their ideal customers through your publication Engage with homeowners to capture authentic, community-driven content Manage your territory, sales pipeline, and publication operations Partner with N2's national team for design, production, training, and... 
    Local area
    Work from home
    Home office
    Flexible hours

    N2 - All Jobs

    Birmingham, AL
    4 days ago
  • Account Executive
    Cahaba Media Group is a privately held trade media company. Our trade magazines, websites and e-newsletters are the leading voice in their respective industries. Our culture is built on accountability, honesty, and quality work. We are keenly focused on engaging our audiences...
    Remote work
    Flexible hours

    Cahaba Media Group

    Birmingham, AL
    3 days ago
  • Account Executive
     ...Payroll, Finance) to uncover needs and articulate how Immediate's offerings provide meaningful value. Drive outbound outreach via cold calls, email, LinkedIn, and event networking. Confidently plan and deliver compelling virtual and in-person presentations using sales... 
    Immediate start

    Banktech Ventures

    Birmingham, AL
    3 days ago
  • Account Executive
     ...all services, including total waste stream management solutions, as appropriate. PRINCIPAL...  ...consistently scheduled phone blocks and cold call prospecting activities to establish...  ...transfer stations, recycling and polymer centers, treatment facilities, and landfills.... 
    Contract work
    Temporary work
    Local area

    Republic Services

    Birmingham, AL
    16 hours ago
  • Account Executive Hospice

    $80k - $85k

     ...candidate for this role will have experience in outside sales/business development in the healthcare industry. A background in cold calling customers in pharmaceuticals, medical device sales, hospital, home health, hospice or long-term care is ideal. Attractive pay.... 
    Temporary work
    Shift work

    Amedisys

    Birmingham, AL
    1 day ago
  • Account Executive
     ...guidance with the ADP Workforce Now® technology platform. It serves as a dedicated partner to handle compliance, tax filing, talent management, and people benefits, aimed at reducing administrative burdens for small- to mid-market businesses. As a Sales Representative,... 

    Automatic Data Processing

    Vestavia Hills, AL
    1 day ago
  • Account Manager
     ...Responsibilities & Expectations: The Account Manager is responsible for the effective sales...  ...accounts, advise customers on service center capabilities, and introduce new services...  ..., determine appropriate sales strategy, call on customers, and follow up with... 
    For contractors
    Work at office
    Local area

    Integrated Power Services

    Birmingham, AL
    1 day ago
  • Account Manager
     ...Account Manager is responsible for developing and maintaining strong customer relationships. In partnership with assigned customers, Account Manager understands the customer's business needs and creates solutions, guiding and advising for the profitable sale of any and... 
    Contract work
    Work at office

    Mac Papers

    Birmingham, AL
    16 hours ago
  • Account Manager
     ...Account Manager The Regional Account Manager plays a pivotal part in CarNow's growth strategy by engaging with dealers and bringing...  ...dealer accounts. Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff... 

    CarNow

    Birmingham, AL
    1 day ago
  • Account Manager
     ...R10092907 Account Manager (Open) Location: Moss Point, MS (ASP) - Ammonia production & filling How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers... 
    Full time
    Contract work
    Temporary work
    For contractors
    Remote work
    Work from home
    Monday to Friday

    Red-D-Arc Inc

    Birmingham, AL
    3 days ago
  • Strategic Account Executive
     ...Maintain an up-to-date company profile in the McLeod CRM system Prepare and deliver regular sales performance reports to the Sales Manager Responsible for building and maintaining strong business relationships with existing customers to encourage repeat business and... 
    Full time
    Contract work
    Work at office

    McLeod Software

    Birmingham, AL
    2 days ago
  • Personal Lines Account Manager
     ...Job Description Job Title: Personal Lines Account Manager. Job Summary Seeking a dedicated Personal Lines Account Manager to manage and nurture relationships with individual clients, ensuring their insurance needs are met. This role involves proactive communication, problem... 
    Work at office

    The Jonus Group

    Birmingham, AL
    3 days ago
  • Account Executive
     ...guidance with the ADP Workforce Now® technology platform. It serves as a dedicated partner to handle compliance, tax filing, talent management, and people benefits, aimed at reducing administrative burdens for small- to mid-market businesses. As a Sales Representative,... 

    ADP

    Vestavia Hills, AL
    16 hours ago
  • Account Manager
     ...Technology based company. This is not a high-pressure, cold-calling grind. Instead, this role is a structured, mentored springboard...  ...up so you can confidently step into a stand-alone Account Manager role. If you are organized, eager to learn, and looking for... 
    Work at office
    Immediate start

    Fusion HCR

    Birmingham, AL
    16 hours ago
  • Account Manager

    $45k - $55k

     ...Job Title: Account Manager - Logistics Company: Paul Logistics Location: Birmingham, AL | Paul Logistics Job Type: Full-Time Salary: $45,000-$55,000/year (paid bi-weekly) Schedule: Monday to Friday | 7AM-5PM Experience: 2+ years (Preferred)... 
    Bi-weekly pay
    Full time
    Monday to Friday
    Flexible hours

    Paul Logistics

    Vestavia Hills, AL
    4 days ago
  • Account Manager
     ...Account Manager Req ID: 48520 Date: Sep 10, 2026 Location: Birmingham, AL, US, 35214 Company: Sonepar Brand: Crawford...  ...sales plan that meets or exceeds set sales goals. Optimizing call routes to maximize time in the field and overall efficiency.... 
    Full time
    Temporary work
    For contractors
    Work at office
    Local area

    Sonepar

    Birmingham, AL
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Call Center Manager. Be the first to apply!

Related searches