Customer Service Representative (HOU)

Office Support Specialist

SRG Stairs of SRG Ventures is a leading construction services company specializing in stairs, floors, and blinds for the residential home builder market. We are currently seeking a full-time Office Support Specialist, also known at SRG Stairs as, Customer Service Representative (CSR), to join our growing team.

The Customer Service Rep is a member of the Stairs Team, and together are accountable for meeting the monthly, quarterly, and annual revenue and sales goals of the company.

The Rep is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are met.

The Rep is responsible for supporting the company vision and mission. They will be in contact with current and prospective customers and are in a position to influence their satisfaction and our company prosperity; this position requires tact, sensitivity, and professionalism.

Duties and Responsibilities:

• Manage and build relationships with existing customers, build relationships with customer personnel and learn their processes and operating systems.
• Screen and onboard new subcontractors, as well as manage and build relationships with existing subcontractor base.
• Ensure subcontractor compliance with schedules and company processes, evaluate performance and provide feedback, and escalate issues to management, as appropriate.
• Assist with sales presentations and preparing marketing materials and flyers.
• Organize workflow to meet customer deadlines.
• Coordinate and schedule job installations.
• Process customer orders in a courteous, efficient, and timely manner.
• Communicate effectively with the General Manager and the Sales Team informing and updating them regularly to guarantee that sales and customer objectives are met.
• Manage the fulfillment process from submission to invoice.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Process sales orders, invoices, and installer invoices for accuracy as well as in a timely manner.
• Effectively present and discuss the products and services of the company with current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding of customer needs.
• Attend to customer questions, complaints, and concerns immediately, and facilitate satisfactory resolution.
• Understand and appropriately use the company pricing system and policies.
• Support Customer Sales through service, education, and effective problem solving. Involve appropriate team members as needed.
• Regularly uses and applies independent judgement and decision making within the scope of the respective job function.
• Other duties as assigned.

Key Job Details:

• Competitive base pay between $40k-$43k/year!
• Eligible for medical, dental, and vision insurance after 60 days!
• Eligible for 401(k) with company match after 1 year!
• Eligible for vacation and holiday pay during first year!
• And more!

Minimum Qualification Requirements:

• High school diploma or equivalent GED
• Five years working in a same or similar capacity; or
• An equivalent combination of education and experience
• Must pass a criminal background check and drug/alcohol screen (post employment offer)

Equal Opportunity Employer