Outlook Support Engineer

Job Title: Outlook Support Engineer

Job Location: Bellevue WA (Night Shifts)

Job Type: Full-Time Position

Job Description

We are looking for an experienced Technical Support Engineer with strong hands-on experience in Microsoft Outlook and end-user technical support. The ideal candidate should have excellent troubleshooting skills and the ability to resolve Outlook, email, and general IT-related issues.

Key Responsibilities

• Provide technical support to end users for hardware, software, and application-related issues.
• Troubleshoot Microsoft Outlook issues, including email configuration, sending and receiving emails, mailbox access, and synchronization.
• Support Outlook profiles, PST/OST files, shared mailboxes, calendars, and email permissions.
• Troubleshoot Microsoft 365, Exchange, Teams, and other Office applications.
• Resolve Windows OS, laptop, desktop, printer, VPN, and network connectivity issues.
• Create, update, and resolve incidents and service requests using ticketing tools such as ServiceNow.
• Assist users with password resets, account access, and basic Active Directory issues.
• Document troubleshooting steps and maintain accurate incident records.

Required Skills

• Strong hands-on experience with Microsoft Outlook and email troubleshooting.
• Good knowledge of Microsoft 365 and Exchange.
• Experience with Windows 10/11, desktop support, and end-user troubleshooting.
• Knowledge of Active Directory, password resets, and user account management.
• Experience using ticketing tools such as ServiceNow or similar platforms.
• Strong communication, customer service, and problem-solving skills.