Desktop Support Technician

Desktop Support Technician A healthcare organization is seeking a Desktop Support Technician to provide day‑to‑day technical support for clinical and administrative employees. This role helps ensure staff can effectively use internal systems, healthcare applications, user accounts, and workplace technology in a HIPAA‑regulated environment. The ideal candidate is customer‑focused, detail‑oriented, and comfortable troubleshooting basic hardware, software, access, and connectivity issues for users with varying levels of technical experience. Responsibilities Provide front‑line desktop and technical support to clinical and administrative staff by phone, email, and ticketing system Troubleshoot common IT issues, including password resets, account lockouts, email problems, VPN access, connectivity, software errors, and basic hardware concerns Assist users with access to EMR/EHR systems, healthcare applications, and other internal platforms Follow documented procedures, knowledge base articles, and internal IT support workflows Accurately document support requests, troubleshooting steps, resolutions, and escalations in the ticketing system Escalate complex issues to senior IT staff, application teams, or IT leadership when needed Provide professional, patient, and helpful support to users of all technical skill levels Maintain confidentiality of patient, employee, and company information in accordance with HIPAA and internal security policies Assist with basic user setup, access changes, workstation support, and application support as needed Support increased ticket volume during system updates, peak periods, and special projects Qualifications High school diploma or GED required Active HIPAA compliance training or credential required 1+ year of desktop support, help desk, service desk, technical support, or related IT experience preferred Basic understanding of Windows, Microsoft Office, email, user accounts, passwords, VPN, printers, and common business applications Strong verbal and written communication skills Customer‑first mindset with the ability to stay calm, professional, and helpful under pressure Strong attention to detail and ability to accurately document support activity Ability to handle confidential information with professionalism and discretion Preferred Experience Associate degree in Information Technology, Computer Science, or a related field Experience supporting users in a healthcare, clinical, medical office, or regulated environment Familiarity with EMR/EHR systems, healthcare applications, or clinical software Experience with ticketing systems, remote support tools, and IT documentation processes Ideal Candidate The ideal candidate is a dependable and service‑oriented IT professional who enjoys helping users resolve technology issues. This person should be comfortable supporting both clinical and non‑clinical staff, documenting issues clearly, and working in a fast‑paced healthcare environment where privacy, accuracy, and responsiveness are important. #J-18808-Ljbffr