Branch Manager

Position Overview At PNC, we prioritize an inclusive workplace where employees feel respected and valued. As a Branch Manager in the retail organization, you will be based in Marietta, Georgia. The role focuses on delivering excellent customer experience and driving branch performance. Responsibilities Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients and solutions that help them achieve financial well‑being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Collaborates with a broad range of ecosystem partners. Accountable for risk management and compliance. Builds a high‑performing team through attraction, onboarding, coaching and development of branch team members. Utilizes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share‑of‑wallet growth of consumer and business households and through collaboration with ecosystem partners. Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well‑being. Has foundational understanding of balance sheet and income statement. Manages and coaches to the delivery of a differentiated client experience. Coaches team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment. Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace. Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures. Qualifications Preferred Skills: Accountability Banking Client Counseling Customer Experience (CX) Customer Loyalty Decision Making People Management Proactive Behavior Results‑Oriented Competencies Branch Banking Services Digital Awareness Effective Communications Managing Multiple Priorities Sales Management Work Experience: Roles at this level typically do not require a university or college degree but require related experience or product knowledge. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job‑specific certifications, and experience (including military service) may be considered. Education: No degree required. Certifications: No required certification. Licenses: Candidates will be subject to background checks as required by Consumer Financial Protection Bureau regulations. Benefits PNC offers a comprehensive benefits package, including: Medical and prescription drug coverage with a Health Savings Account feature. Dental and vision options. Life insurance for employees and spouses/children. Short‑ and long‑term disability protection. 401(k) with PNC match, pension and stock purchase plans. Dependent care reimbursement account. Back‑up child and elder care. Adoption, surrogacy, and doula reimbursement. Educational assistance, with select programs fully paid. Robust wellness program with financial incentives. Paid time off: maternity/parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days depending on career level; and years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Include “accommodation request” in the subject line and your name, the job ID, and preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only as required to provide needed reasonable accommodations. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and/or the Financial Industry Regulatory Authority. Legal Notices California Residents: Refer to the California Consumer Privacy Act Privacy Notice to gain an understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr