Admin Support Associate - Journey

Position Overview Position Title : Admin Support Associate - Journey (Patient Navigator) Department : ASOD Clinical Operations-431500 Career Area : Administrative/Clerical Support Working Title : Patient Navigator Position Number : 00057734 Vacancy ID : P021190 Position Type : Permanent Staff (SHRA) Full-Time/Part-time : Full-Time Permanent Hours per week : 40 Work Schedule : Monday – Friday; 8:30 – 5:30 Work Location : CHAPEL HILL, NC (North Carolina, US) Hiring Range : $38,890 - $40,057 Responsibilities The Patient Navigator serves as a single point of contact for DDS / Hygiene students, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services within ASOD. Key duties include scheduling, canceling, modifying, and reconciling appointments for Pre-doctoral and Hygiene clinics; responding to student/patient requests via the internal messaging system and providers’ work queues; preparing and distributing appointment information; entering EPIC Templates for DDS providers; modifying templates based on clinic closures and schedule changes; screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department; checking voicemails and responding to patient messages; providing appointment confirmation and details via EPIC; collecting and validating payments; verifying Medicaid Eligibility and Delta Dental Insurance; validating authorized credit cards; and reviewing checks for appropriate information for acceptance. Minimum Requirements Education : High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work. Experience : Prior experience in healthcare. Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities. #J-18808-Ljbffr The University of North Carolina at Chapel Hill