ADMINISTRATIVE ASSISTANT NF-2

Job Title

Administrative And Clerical Support

Job Description

Majority of time will be spent providing administrative and clerical support to the front office of the division headquarters. Operates a personal computer (PC) and peripheral equipment to produce a variety of civilian and military correspondence, spreadsheets, charts, reports and graphs, using a wide variety of software programs. Screens incoming telephone calls, determining those which can be answered, and those which must be referred. Transmits and receives documents and messages electronically using PC network or links to other computers. Assists in the registration process for several programs within Semper Fit.

Routes incoming mail to staff and work sections. Maintains subject matter files and records. Responsible for correct spelling, punctuation, and proofreading of typed materials. Enters data produces a variety of reports and recaps.

Exceeds customer service expectations with an emphasis on courtesy and finding solutions. Acknowledge customers with a positive attitude and respectful interactions. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher level supervisor, or proper point of contact for help when problems arise.

Performs other related duties as assigned.

Financial responsibilities: Must be able to work with a POS system and cash handling.

Additional responsibilities: Must support other programs within MCCS and Semper Fit when called upon. Maintains confidentiality when collecting Personally Identifiable Information, Health Insurance Portability and Accountability Act, and open lines of communication.

Working conditions: Incumbent must be able to lift and carry objects up to 20lbs independently and objects over 25lbs with assistance. Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.