ServiceNow Technical Architect
Artech Information Systems LLC
Request ID: 103300-1
Title: ServiceNow Technical Architect
Locations: Remote, Cincinnati, OH
Duration: 6 months
Pay Range: $60 - $72/Hour on W2/C2C (All inclusive) Primary Skill: ServiceNow
Experience Required: 8-10 Years
Role Description The Architect (ARCH) will provide architectural leadership for the ServiceNow platform by designing scalable, secure, and high-performing solutions. The role involves working closely with customer stakeholders, guiding platform strategy, maintaining platform health, and supporting AI-enabled ServiceNow capabilities while aligning technical decisions with business objectives. Key Responsibilities Technical Architecture
Title: ServiceNow Technical Architect
Locations: Remote, Cincinnati, OH
Duration: 6 months
Pay Range: $60 - $72/Hour on W2/C2C (All inclusive) Primary Skill: ServiceNow
Experience Required: 8-10 Years
Role Description The Architect (ARCH) will provide architectural leadership for the ServiceNow platform by designing scalable, secure, and high-performing solutions. The role involves working closely with customer stakeholders, guiding platform strategy, maintaining platform health, and supporting AI-enabled ServiceNow capabilities while aligning technical decisions with business objectives. Key Responsibilities Technical Architecture
- Design scalable, secure, and high-performing ServiceNow platform architectures.
- Translate business objectives into sound architectural decisions.
- Build and sustain trusted relationships across all organizational levels, from working teams to the C-suite.
- Influence outcomes through credibility and strong stakeholder relationships.
- Communicate complex architectural decisions, risks, and platform direction effectively to technical and executive audiences.
- Diagnose complex, multi-threaded technical problems.
- Evaluate solution options and develop scalable resolution approaches.
- Understand customer industry context, business model, and strategic priorities.
- Connect platform decisions to desired business outcomes.
- Develop and maintain a ServiceNow platform and product roadmap.
- Translate customer business objectives into a sequenced platform adoption plan.
- Translate customer business objectives into a coherent platform strategy.
- Guide customers in:
- Platform roadmap development
- Workflow adoption sequencing
- Solution design reviews
- Lead technical governance discussions.
- Establish governance frameworks to maintain platform health.
- Interpret platform health reports.
- Recommend remediation plans for:
- Sustainability
- Performance
- Security
- Upgradeability
- Identify, assess, and track architectural, technical, and platform risks.
- Advise customers on mitigation strategies before risks become incidents.
- Build relationships with customer stakeholders from technical teams through senior leadership.
- Facilitate:
- Architectural reviews
- Executive discussions
- Customer workshops
- Demonstrate ServiceNow platform capabilities.
- Guide customers through ServiceNow functionality.
- Maintain deep expertise in core ServiceNow areas while retaining broad platform knowledge.
- Guide customers in adopting AI capabilities on the ServiceNow platform.
- Align AI capabilities with broader organizational AI strategy and business outcomes
- Core ServiceNow Platform
- CMDB
- CSDM
- Application Development Patterns
- Integration Capabilities
- Security Model
- Instance Lifecycle Management
- Solution Design Principles
- Governance Frameworks
- Technical Debt Remediation
- Enterprise Architecture Concepts (e.g., TOGAF)
- ITSM (Mandatory)
- ITOM
- CSM
- HRSD
- SecOps
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS - at least one)
- ArchX - Advanced Architecture
- Certified Technical Architect (CTA - in pursuit or completed)
- Now Assist Essentials
- Now Assist Executive Micro-Certification
- Agentic AI Executive Micro-Certification
- Inclusive and diverse work environment
- Opportunities for professional growth and development
- Comprehensive health and wellness benefits
Vacancy posted 1 day ago
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