End User Support Specialist

Job Description

Position Overview

A global trading firm is looking for an End User Support Engineer to provide high-touch technical support to traders, executives, and research staff. You'll handle hands-on troubleshooting across desktops, mobile, AV, and market data, while improving the systems and processes behind them.

Key Responsibilities

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• Support users across Windows, macOS, and iOS, resolving hardware, software, network, and market data issues quickly
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• Handle onboarding, offboarding, permissions, and account administration
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• Support AV and conferencing systems (Zoom, Teams, Cisco)
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• Configure and manage mobile devices through Intune or similar tools
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• Support VDI environments for secure remote access
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• Track and resolve requests in an ITSM platform and maintain the knowledge base
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• Find opportunities to automate and streamline support workflows
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• Take part in an after-hours and weekend on-call rotation
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Required Qualifications

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• 2- 4 years of IT support experience in financial services
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• Onsite in New York City, five days a week
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• Available for after-hours and weekend on-call rotation
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• Bachelor's in Computer Science, IT, or a related field
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• Experience supporting Windows 11 and Office 365 in an enterprise environment
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• Knowledge of identity and access management, user management, and security groups
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• Experience with endpoint management, software deployment, and packaging
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• Solid networking basics (LAN/WAN, VPN, DNS, DHCP)
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• Familiarity with Microsoft 365, SharePoint, and OneDrive
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• Working knowledge of AV and conferencing setups
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• Comfortable supporting traders, executives, and analysts directly with a polished, professional approach
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