Operations Manager

Responsibilities Oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability to maximize technician success and retention while ensuring overall service quality and customer retention. Recruit and hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels. Review and evaluate ongoing technician performance via ride‑alongs and audits. Respond diligently and compassionately to customer concerns. Ensure overall service quality to maximize customer retention. Fill in periodically on customer appointments to help close any temporary staffing gaps. Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively. Ensure safety standards are met or exceeded and that all operations are in regulatory compliance. Monitor and maintain inventory levels of pest, termite control, and home services products. Qualifications Adept at problem solving and identifying practical solutions. Ability to effectively lead and motivate others. Aptitude for basic/intermediate math for calculations related to sales/service. Strong communication skills (verbal, written, presenting). Ability to build rapport easily with customers and employees. High school diploma (or GED) required. Maintain licenses/certificates as required by federal, state, and/or local regulations. Maintain valid driver’s license. Physical Demands & Environmental Conditions Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects; sitting, climbing, balancing, stooping, kneeling, crouching, and crawling; working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways; going up and down stairs, ladders, scaffolding, ramps, and poles; operating a motor vehicle safely; ensuring vehicle and other equipment is maintained and kept clean; wearing personal protective equipment, including OSHA‑compliant respirators; having healthy vision to perform detail‑oriented activities close to the eyes or within arm’s reach; tolerating a variety of environmental conditions, including extreme heat and cold; flexibility with working hours, including some evening and weekend work, a rotating on‑call schedule, and an extended (50–60 hours/week) schedule during peak season; traveling up to 100% of time within assigned territory(s). Travel Requirement Travel up to 100% of time within assigned territory(s). EEO Statement This company is a Drug Free Workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. #J-18808-Ljbffr