Patient Coordinator

Patient Coordinator / Medical Office AssistantFunctional Medicine Clinic – Carmel, IndianaFull-Time | In-Clinic PositionIMPORTANT: VIDEO INTRODUCTION REQUIREDAPPLICATIONS WITHOUT A VIDEO INTRODUCTION WILL NOT BE REVIEWED.A video introduction is required as part of our hiring process. Please apply only if you are willing to complete this step.To be considered for this position, please email your resume and a video introduction link to:You may use Loom, Google Drive, Zoom, Dropbox, or any other video-sharing platform.If you are not familiar with Loom, you can create a free video here: your video, please answer the following:Why are you interested in this position?What experience do you have in a medical office, patient-facing, customer service, or administrative role?Tell us about a time you had to manage multiple responsibilities at once.How do you stay organized and detail-oriented in a busy work environment?What makes you a strong fit for this role?The information below covers the role requirements, expected candidate experience, and accompanying qualifications.ABOUT THE POSITIONThe Functional MDs is a growing physician-led functional medicine practice in Carmel, Indiana. We are looking for a full-time Patient Coordinator / Medical Office Assistant to support patient communication, front desk operations, scheduling, administrative workflows, and day-to-day practice organization.This is not a traditional medical assistant role. We are looking for someone who is organized, dependable, proactive, professional, and comfortable managing both patient-facing and administrative responsibilities.This role is ideal for someone who takes ownership, follows instructions, communicates clearly, and genuinely cares about creating an excellent patient experience.KEY RESPONSIBILITIESGreet and check in patients in a warm and professional mannerAnswer phone calls, messages, emails, and patient inquiriesAssist with scheduling and appointment coordinationTriage questionnaires, intake forms, and patient communicationsRoute non-urgent medical questions to the appropriate provider or team memberUpload laboratory results, imaging, and documents into the EMRAssist with supplement coordination and lab workflowsSupport front desk and administrative operations as neededHelp maintain organization and efficiency throughout the practiceCreate a professional, supportive, and high-quality patient experienceYOU ARE A STRONG FIT IF YOU:Are highly organized and detail-orientedCommunicate professionally and compassionatelyFollow instructions carefullyAre dependable and take pride in showing up preparedStay calm and efficient in a busy environmentLearn technology and new systems quicklyWork well independently while supporting a teamTake initiative instead of waiting to be told what to doCare about doing things correctly and following throughQUALIFICATIONSPrevious medical office, healthcare, patient coordination, front desk, administrative, or customer service experience preferredStrong communication and organizational skills requiredComfortable using technology, EMRs, and online systemsExperience with healthcare systems preferredFunctional medicine or wellness experience is a plus but not requiredCMA certification is not requiredWORK ENVIRONMENT & SCHEDULEFull-time positionIn-person roleMonday–Friday, 9:00 AM – 5:00 PMLocated in Carmel, IndianaCOMPENSATION & BENEFITS$23-$30 per hour depending on experienceHealth insurance offeredPaid time offMajor holidays offNo weekends or after hours.Employee discountEmployee access/discounts for eligible practice services10 days PTOOpportunities for growth within the practiceSupportive and growth-focused work environmentHOW TO APPLYTo be considered, please complete both steps:Apply through IndeedEmail your resume and video introduction link to:IMPORTANT: Applications without a video introduction will not be reviewed.Please note: We are looking for candidates who carefully follow instructions. Incomplete applications may not be reviewed.We look forward to hearing from you!Benefits:Employee discountHealth insurancePaid time offApplication Question(s):Have you read the job description and understand that a video introduction is required to be considered for this position?Briefly describe your experience in a medical office, patient-facing, customer service, front desk, or administrative role. xhyhwjd What interests you about working in a functional medicine practice?Work Location: In person