Service Advisor

Service AdvisorPhoenix - Chandler, AZ 85226OverviewSalary Range $24.00 - $35.00 HourlyDescriptionPosition Title: Service AdvisorReporting to: Service ManagerDepartment: ServiceCentral Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Advisor to help support that mission.JOB SUMMARYThe service advisor is expected to be a Liaison between the Service Department and their Customers. The Service Advisor is expected to take ownership of all Repair Orders (Customers) that they open as well as support all other Repair Orders (Customers) as needed until the time they are completed and closed. Compensation includes a competitive, team-based incentive plan based on department performance!RESPONSIBILITIESGreet customer, establish rapport and gather repair issue informationCommunicate intake of repair orders to the ForemanCreate and present Customer(s) with Estimate(s) and or Repair PlansMaintain communication with Technician, Foreman and Customer to ensure timely repair completion and customer satisfactionCollaborate with Parts Dept. to ensure timely ordering and prevent delaysIdentify, manage and process Warranty Repairs, working with Warranty team for compliant documentationUpdate Customers on status throughout repair processMeet or exceed service upselling goalsCustomer Pick-upProcess customer invoicing and paymentsAdhere to all safety policies and maintain safe environment for customers and employeesOther duties as assignedGreat BenefitsCompetitive SalaryTool Programs available for entry level techniciansHealth Benefits including Medical, Dental, Vision and Life insurance401(k) with a company matchPaid Time Off + 7 Company Paid HolidaysProductive Work Environment with opportunity for internal growthQualificationsQUALIFICATIONSHigh school diploma required, technical education in Automotive, Diesel or related field a plusExperience in a shop environment, heavy-duty diesel shop experience preferredExcede software experience preferred2+ years sales experience, specifically upselling service3+ years experience and industry knowledge preferredStrong written and verbal communication skillsWORK CONDITIONSPhysical Demands/Work Environment:This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario but simply provide an outline. Employees may be assigned other tasks as needed.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.CPS&S is a smoke-free and drug-free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).