Bilingual Customer Service Representative

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say… enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! Location: Dallas, TX Pay Range: $40,000-$60,000 The Sell Agent – Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases. Responsibilities Driveway website concierge/brand promise expert: Customer Concierge: Answers questions and helps move the digital transaction process forward Coordinates virtual inspection using our inspection application Coordinates pick-up of purchased vehicle from customer’s home. Communicate effectively with customers through chat, phone, and CRM/email Maintain activity log Other duties as assigned Skills And Qualifications Strong attention to detail Excellent communication skills Time management Active listening skills Critical thinking Competencies Does the right thing, takes action and adapts to change. Self-motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values Benefits Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Litia Learning Center Vehicle Purchase Discounts Wellness Programs Physical Demands Up to 1/3 of time: standing, walking, lifting up to 25 pounds Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing Reasonable accommodations may be made to enable individuals to perform the essential functions. #J-18808-Ljbffr