IT Help Desk

IT Help Desk Administrator Location: Orange, CA 92868 Job Type: Full-Time, Non-Exempt Pay: $22.00–$26.00 per hour (DOE) Marina Landscape, Inc. is seeking a motivated and customer-focused IT Help Desk Administrator to join our Information Technology team. This position provides first-level technical support to employees across multiple company locations, ensuring computer systems, hardware, software, mobile devices, and network resources operate efficiently. If you enjoy troubleshooting technology, helping people, and working in a collaborative environment, we'd love to hear from you. What You'll Do Provide technical support for desktops, laptops, printers, mobile devices, Microsoft 365, and business applications. Respond to help desk requests through the Syncro RMM ticketing system, prioritizing and resolving issues efficiently. Install, configure, troubleshoot, and maintain computer hardware, software, and peripheral devices. Support user onboarding and offboarding, including Active Directory and Microsoft 365 account management. Configure new workstations and ensure employees have the equipment needed to perform their jobs. Maintain accurate hardware, software, and licensing inventory. Monitor workstation and server patch compliance using Syncro. Support endpoint security tools, including Coro, and elevate security incidents as required. Provide first-level support for Microsoft 365 Copilot and other approved AI tools. Troubleshoot LAN connectivity and workstation issues, escalating complex problems when necessary. Support company‑issued laptops, smartphones, iPads, and other mobile devices managed through MaaS360. Document technical procedures and contribute to the IT knowledge base. Perform routine equipment maintenance and maintain high‑quality customer service throughout every support interaction. What We're Looking For Required Qualifications Minimum of 2 years of professional IT Help Desk or Desktop Support experience, or an equivalent combination of education and experience. Strong troubleshooting skills with Windows workstations, Microsoft 365, hardware, and networking fundamentals. Excellent communication and customer service skills. Ability to prioritize multiple support requests while maintaining accurate documentation. Valid California Driver's License. Fluent English communication skills. Preferred Qualifications Bilingual English/Spanish. Experience with Active Directory, Microsoft 365 Administration, Syncro RMM, MaaS360, and endpoint security platforms. CompTIA A+, Microsoft Fundamentals, or other IT certifications. Experience supporting Microsoft 365 Copilot or other AI productivity tools. Physical Requirements This position requires occasional lifting of equipment up to 50 pounds, working under desks or in confined spaces when installing equipment, and extended periods of computer work. Reasonable accommodations may be made for qualified individuals with disabilities. Working Environment This position is based primarily at Marina Landscape's Eckhoff Headquarters and includes occasional travel to company locations in Lathrop, Lake Elsinore, and Tecate as business needs require. Pre-Employment Requirements Employment is contingent upon: Drug screening Signing Marina Landscape's Confidentiality, Non-Disclosure, and Non-Solicitation Agreement Marina Landscape, Inc. is an Equal Opportunity Employer and values diversity in the workplace. #J-18808-Ljbffr