Housing Manager

Housing Manager PositionThe Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community, while maintaining a high level of customer service with all residents and potential customers.Essential Functions Statement(s)Advises and makes recommendations through the Regional Manager (who advise the VP of Housing Services) regarding housing facility goals, objectives, programs, procedures, and policiesReviews, implements and upholds all policies in 4350.3 HUD Handbook and Manager's Administrative Procedures (M.A.P.), as well as all general UCH policies, procedures and manualsExercises judgment and decision-making authority as required, to the ultimate good of the facility and of UCHLeases apartments once individuals have been approved, with respect to interviews, certifications and move-in paperwork for all new residentsCompletes certification for new residents and recertification all current residents on an annual basis or 120 days before move-in, including background check; verifications of citizenship, DOB, income, assets, medical expenses from last 12 months; and utilizing set formula to determine rate of rentMaintains a strong waiting list of potential applicants, communicating frequently with those currently on the listCollects and reconciles rent each month, deposits into bank using check scanner and internal software, prints receiptsManages monthly accounting process including: Office Duties; Reconciles invoices/bills from each assigned property; Codes invoices/bills according to department; Monitors paid/outstanding status; Utilizes voucher stamp and account number appropriately to process invoices for paymentIssues all legal notices and evictions for lease violations as necessaryDevelops and manages annual operating and capital budgets for property in cooperation with the Regional ManagerPrepares and submits HUD Special Claims and vouchersPrepares and submits Reserve for Replacement requests to HUDPrepares and submits all reports and data required by the Central Office and the Department of Housing and Urban Development, following Enterprise Income Verification (EIV) guidelinesCoordinates with vendors/contractors as needed to resolve advanced maintenance issues or concernsMaintains a good working relationship with all UCH staff, vendors and suppliersMaintains all offices in good order and proper organizationFiles all paperwork appropriatelyOrders all office and maintenance suppliesMaintains open communication with Regional Manager and HUDRequests guidance and training from Regional Manager as neededAssists staff with other basic administrative and receptionist dutiesRemains available to address after-hours situations/concernsAttends all meetings as well as sits on various committees as requiredCompletes other duties as assignedFollows all appropriate safety and security guidelines, procedures and protocol for residents in the Dementia Special Care UnitMaintains appropriate, effective communication with residents, and with residents' family or other significant relationshipsParticipates in relevant educational and training activities as appropriateSpecial Activities/Attributes--Participates in special activities as required (i.e., safety committee; mentoring/orientation/new hires; etc)Oversees the recruiting and management of property staffSupervises and maintains successful working relationships with all employeesReviews and implements policies set-forth in Employee Handbook and the Personnel Policy/Practice ManualReviews staff Time Sheets for accuracyManages payroll process and records time-offTimely submits forms to the HR departmentWorks with Regional Manager on concerns with staff work performance, including corrective actionUnderstands and upholds Corporate Compliance and HIPPAUnderstands and upholds Fair Housing lawsUnderstands and upholds the Affirmative Fair Housing Marketing Plan (AFHMP)Maintains 95% to 100% occupancy rateMarkets vacancies to the general publicPrepares and submit monthly Manager/Marketing ReportsStays informed with events in surrounding communityPerforms community outreach and general public relationsCooperates and maintains good working relationships with Federal, State, local service organizations and community partners (i.e., health agencies, etc.)Oversees booths at relevant health fairs, etc.Maintains a professional working relationship between staff, applicants, guests, residents and their familyThoroughly explains the program to new, incoming residentsImplements the Resident Satisfaction & Valuation Program (RSVP) and responds to resident concerns in a timely manner, obtaining guidance from Regional Manager as necessaryEncourages the formation of a Resident Association and the development of social programs for the residentsCoordinates with Activities Director, Service Coordinator, other outside sources to plan activities for residentsMaintains a monthly newsletter and calendar, creating and posting notices to residentsPlans and conducts resident meetingsOversees the maintenance of the property's assetsSupervises maintenance and janitorial employees to ensure that the property is in good working orderReceives and maintains a "Service Request" system and generates work order requests for repairs and maintenance of apartments, common spaces, structures and grounds, with a response time of 24 hoursPurchases all materials and supplies necessary for maintenance projects after seeking for competitive pricing and proper approval for expendituresNegotiates all necessary maintenance contracts, with the approval of the Regional ManagerMaintains and secures an inventory of supplies necessary for regular operationFrequently inspects property for proper maintenance and cleanliness, including but not limited to: all common areas, offices, grounds and parking lotPerforms apartment inspections on a yearly basisEnsures that units are ready for move-inOversees reasonable accommodations in the apartments as necessaryDevelops and implements emergency procedures and evacuation plansMaintains a good working relationship with the local Police and Fire departmentsMaintains contacts for emergencies, including voice mail or an answering service and providing emergency contact numbers to the residents, police, fire department and emergency medical facilityMaintains communication between residents, families, during/after emergency situationsUpholds emergency maintenance procedures, including immediately responding major problems/failures in the building, ensuring the safety of residents and staff, and coordinating with local authorities and emergency response personnel as necessary; Once the situation has been rectified, completes and submits work orders, incident reports, telephone calls to the Regional Manager, insurance agents, etc, as soon as possiblePerforms all other duties as assigned or directedCompetency Statement(s)Management Skills - Ability to organize and direct oneself and effectively supervise others.Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.Interpersonal - Ability to get along well with a variety of personalities and individuals.Presentation Skills - Ability to effectively present information publicly.Communication, Oral - Ability to communicate effectively with others using the spoken word.Communication, Written - Ability to communicate in writing clearly and concisely.Organized - Possessing the trait of being organized or following a systematic method of performing a task.Analytical Skills - Ability to use thinking and reasoning to solve a problem.Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.Decision Making - Ability to make critical decisions while following company procedures.Skills & AbilitiesEducation: High School Graduate or General Education Degree (GED):