Operations Coordinator

Temporary Living.

Lasting Impressions.

If you have office management or accounting/billing experience, this may be the job for you!!

A corporate apartment is rented to an individual or company for a short-term length of time. Corporate apartments are utilized for various reasons, including relocation, temporary job assignments, individuals in between homes or that have been displaced from their homes due to natural disasters.

Part of our vision to create an extraordinary experience and fulfilling the interim housing needs of our clients in Personalized, Innovative, and Dedicated way.

Why Work for CWS Corporate Housing?

CWS Corporate Housing offers comprehensive benefits (medical, dental, health savings account, 401(k), life insurance, Employee Assistance Program, Short-Term and Long-Term Disability), professional development, and a supportive environment. Paid holidays with your birthday as a holiday, fitness reimbursement, and so much more. Our unique BRIDGE program is designed to recognize volunteerism and encourage growth, leadership, creativity, and community involvement amongst our teams and to give back.

Job: Operations Coordinator


FLSA Status: Hourly, Non-Exempt

Position Reports to: Area Manager

Work Location: Boston, MA

Positions Supervised: None

Responsibilities:

The primary responsibility is toprovide administrative support within the area market and facilitate the flow of paperwork. This role coordinates the lease throughout the entire process to ensure the highest level of guest satisfaction, communicates and follows up with on the process, and maintains the accuracy of data in the internal operating systems.

• Coordinate new lease accurately and timely from start to finish
• Double-check to ensure that the Guest Services Coordinator has completed all leasing paperwork accurately
• Communicate accurate information to the Quality Control Representative to process all necessary work orders
• Maintain accurate and current information in the company's operational database for clients and apartment communities
• Maintain accurate and organization of the filing system
• Ensure that the Guest Services Coordinator processes clients' lease extension and notice to vacates accurately and in a timely manner
• Update request systems with any add on requests for client's needs
• Review daily operations schedules
• Assist the area manager in developing processes for improved efficiency
• Generates scheduled reports by the designated deadline and any other reporting needs requested
• Double-check that all client paperwork has been completed accurately and received timely
• Communicate with the Quality Control Representative and update OSCAR with any add-on requests for guest needs
• Ensure that all specialty items, requests, and upcharges have been entered into the database
• Ensure that the Guest Services Coordinator provides clients with accurate price ranges
• Coordinate with Accounting to ensure that office rent and utilities are paid accurately and timely

Hours Worked: Monday-Friday: 8:30am-5:30pm

Education/Certification: High School diploma or GED or equivalent


Experience Preferred: Background in customer service, accounting/billing, or in property management is a plus. Computer proficient, particularly in Microsoft Outlook and Word, Smart phone technology.

Requirement: Ability to pass background, drug and driving record check annually, as per company policy andguidelines.Must maintain a valid and unexpired driver's license that meets company driving standards and maintain current automobile insurance and registration.

CWS Corporate Housing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Monday - Friday
8:30am - 5:30pm