Collections Representative

Job Description

Job Description

Responsibilities:

• Accounts Receivable & Collections: Manage assigned customer accounts and proactively contact customers regarding past-due invoices. Document collection activities, account status, and follow-up actions accurately and timely.
• Aging & Account Management: Review aging reports regularly, monitor outstanding balances, and perform timely follow-up to support the collection of overdue receivables.
• Dispute Resolution: Research and assist with resolving routine billing and account disputes. Escalate complex issues or unresolved discrepancies to the Collections Supervisor as appropriate.
• Customer Service: Respond to customer inquiries in a timely, professional, and solutions-oriented manner while maintaining positive customer relationships.
• Process Improvement: Identify opportunities to streamline collection activities, improve workflows, increase automation, and enhance overall process efficiency by leveraging Global Business Services (GBS) best practices.
• Reporting & Documentation: Maintain accurate account records and ensure collection activity, customer communications, and supporting documentation are consistently updated in applicable systems.
• Additional Responsibilities: Perform other duties and responsibilities as assigned by the Collections Supervisor.

Key Competencies:

• Strong attention to detail with a high level of accuracy in data entry and account maintenance.
• Excellent organizational and time-management skills with the ability to prioritize multiple accounts and deadlines.
• Strong written and verbal communication skills with a customer-focused approach.
• Ability to work effectively in a fast-paced, global, and team-oriented Business Services environment.
• Proficiency with Microsoft Office, particularly Microsoft Excel.
• Ability to learn and effectively utilize ERP and financial systems.

Qualifications:

• 0–2 years of experience in accounts receivable, collections, accounting, or a related field; entry-level candidates are encouraged to apply.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy and meeting deadlines.