F2F Interview || Technical Support Analyst Petersburg, VA (Onsite)

Verito Solutions Inc

Technical Support Analyst

Petersburg, VA (Onsite)
Video + F2F Interview Job Description:

Assessing, maintaining, supporting district s technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology related projects.

Key Responsibilities

Technology Needs Assessment

Evaluate district needs for hardware, software, systems, and upcoming technology projects.
Track current and future initiatives, issues, concerns, and action items.

Technical Support & Troubleshooting

Provide technical assistance for applications, hardware, and system-related issues.
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.

Systems Maintenance & Documentation

Document, maintain, upgrade, or replace hardware and software systems.
Maintain accurate district asset inventory records.

Procurement & Security

Review and recommend procurement of information technology equipment.
Maintain required security controls over software and related systems.

User Support & Technology Guidance

Advise users on available technologies that support business needs.
Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.

Issue Escalation

Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.

Additional Experience (Preferred)

Experience supporting office relocations, including server moves and telephone setup.
Experience initiating or supporting Electronic Health Records (EHR) implementation.

Required / Desired Skills

Skill Required / Desired Amount of Experience

Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management	Required	1 Year
General knowledge of MS 365 applications: including Word, PowerPoint, Excel, Outlook, SharePoint, Teams	Required	1 Year
Experience leading meetings, configuring audio equipment	Required	1 Year
Experience troubleshooting hardware and software hands on or from a service desk	Required	1 Year
Experience creating professional communications to users	Required	1 Year
Demonstrated success in managing and prioritizing work	Required	1 Year
Must have basic understanding of writing technical processes and instructions to simply processes for user	Required	1 Year
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed	Required	1 Year
Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting	Required	1 Year
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues	Required	1 Year
Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia	Required	1 Year
Demonstrated knowledge of Virginia Information Technologies Agencies policies and processes regarding PC Refresh	Required	1 Year
Must demonstrate success working as a team member and collaborating to achieve objectives	Required	1 Year
Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup	Highly desired	1 Year
Excellent project management skills and ability to manage multiple priorities

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Vacancy posted 1 day ago

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