Human Resources Generalist

Human Resources GeneralistAt Encore Fire Protection, we are proud to be the East Coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. Our team of more than 2,400 dedicated employees provides customized fire protection solutions that protect lives and property every day.Our goal is to deliver a unique experience to those who depend on us to make their lives safer and easier. We are passionate about growing with purpose, driving real innovation, and creating a winning culture built on teamwork, success, and an unwavering commitment to safety.Our mission? To be the best fire protection company the industry has ever seen.As part of Encore's Talent, Culture, and People team, the Human Resources Generalist will play an important role in supporting our employees and keeping the day-to-day operations of our People function running smoothly.This role will support employees throughout the full employee lifecycle — from onboarding through offboarding and everything in between. You'll serve as a trusted resource for employees and managers across areas including employee relations, benefits administration, leave management, workers' compensation, compliance, and employee records.We're looking for someone who is organized, approachable, comfortable navigating a wide variety of employee needs, and able to balance strong attention to detail with a people-first mindset. In a fast-growing organization like Encore, priorities can shift quickly, so this person should be comfortable jumping in, solving problems, and partnering across the business to keep things moving.This role will be primarily in-office at our Pawtucket, RI headquarters.Key ResponsibilitiesServe as a day-to-day resource for employees and managers on HR-related questions, policies, and processesSupport employee relations matters, including gathering information, documenting concerns, and partnering with leadership on appropriate resolutionHelp employees navigate workplace questions and concerns while maintaining professionalism, confidentiality, and consistencyPartner with managers and members of the Talent, Culture, and People team on employee-related needs as they ariseSupport new hires through the onboarding process, ensuring a welcoming and organized transition into EncoreCoordinate new hire paperwork, employee documentation, and HRIS updatesSupport employee changes throughout the employee lifecycle, including promotions, transfers, compensation changes, and other employment updatesManage the offboarding process for departing employees, including required documentation and coordination with Payroll, IT, Benefits, and other internal partnersSupport the administration of employee benefit programs, including health insurance, retirement plans, and other company-sponsored benefitsServe as a resource for employee benefits questions and assist employees with enrollment and changesSupport annual open enrollment and ongoing coordination with benefit vendorsAssist with leave administration, including FMLA and other applicable federal and state leave programsSupport workers' compensation claims and return-to-work processesReview benefit billing and employee data to help ensure accuracy across internal systems and external carriersMaintain accurate and confidential employee records and documentationSupport compliance with applicable federal, state, and local employment requirementsAssist with audits, compliance reporting, government filings, and employment verification requestsMaintain HRIS data integrity and support recurring employee data updatesIdentify opportunities to improve or streamline HR processes, documentation, and employee supportAssist with additional Talent, Culture, and People initiatives and projects as business needs evolveWhat You Bring to the Table2–3+ years of hands-on Human Resources experience, ideally within a Generalist, HR Coordinator, or similar employee-facing roleWorking knowledge of core HR practices and applicable employment laws and regulationsExperience supporting multiple areas of the employee lifecycle, such as onboarding, employee relations, benefits, leave administration, compliance, or offboardingStrong communication and relationship-building skills with the ability to work effectively with employees and leaders at different levels of the organizationSound judgment and problem-solving skills, particularly when navigating sensitive or employee-related mattersStrong attention to detail with the ability to manage multiple priorities in a fast-paced environmentAbility to handle sensitive and confidential information with discretionComfortable operating independently while knowing when to escalate or bring in additional resourcesProficiency with Microsoft Office, particularly Outlook, Excel, and PowerPointExperience working within an HRIS (Dayforce preferred) and comfort learning new technology and systemsBachelor's degree in Human Resources, Business Administration, or a related field preferred, or equivalent relevant experienceWhat Will Make You Stand Out?Experience supporting employees in a multi-location, field-based, or rapidly growing organizationExposure to multiple areas of HR rather than specialization within a single functionExperience supporting employee relations matters and manager-facing HR needsExperience with benefits, leave administration, and workers' compensationExperience working within a multi-state organizationConstruction, skilled trades, field services, or a similar operational environmentA track record of improving HR processes, documentation, or employee-facing resourcesBeyond the Paycheck Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. Purpose-Driven Work Environment : We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work. Flexible Dress Code : Upon joining, you'll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we'll dress up when the situation calls for it. People-Focused Culture : We know our greatest strength is our people. That's why we've built a culture that encourages experimentation, learning, and improving together. You'll have the space to share your ideas and help shape a company that is constantly growing. Tools for Success: Access to leading-edge web-based productivity tools. Health and Wellness : Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy. Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future. Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.Encore Fire Protection is an Equal Opportunity Employer.Encore Fire Protection is an E-Verify Employer.As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.