C-UAS Sr. Service Engineering Lead

Sr. Service Engineering Lead

Insight Global is seeking a Sr. Service Engineering Lead to supervise field teams responsible for installation, integration, and sustainment of C-UAS equipment. This role will entail hands on technical leadership, field execution, customer engagement, and lifecycle sustainment to ensure system readiness and long term operational success.

Team Leadership & Supervision:

• Supervise, mentor, and help schedule 3–4 Field Service Representatives (FSRs) responsible for C UAS installations, integration, and sustainment.
• Conduct field coaching, performance feedback, task assignment, and escalation management to ensure high quality and timely execution.
• Maintain safety, certifications, and field readiness; coordinate training and on boarding for new FSRs.

System Installation, Integration & Deployment:

• Own on site installation success for Dedrone by Axon systems, including mounting sensors, radars/cameras, networking equipment, and ancillary hardware across varied environments (rooftops, open terrain, event venues, secure facilities).
• Oversee wiring, cabling, PoE, grounding, and integration with customer networks, comms, and third party sensors or countermeasures.
• Validate site surveys, lead site acceptance testing, and ensure installations meet defined success criteria.

System Configuration, Testing, and Handover:

• Configure systems and integrations per site requirements; perform end to end system testing, calibration, and performance validation.
• Author and maintain installation reports and handover documentation; ensure customers and ops teams are trained on system use and maintenance.

Operational Sustainment & Upgrades:

• Own sustainment activities: firmware/software updates, preventive maintenance, health checks, and remote diagnostics.
• Plan and execute retrofits, field upgrades, and component replacements; coordinate spare parts and logistics with supply chain.
• Drive reliability improvements and root cause analysis for recurring field issues.

Customer Technical Liaison:

• Act as senior on site technical point of contact for customers during installs, events, and sustainment engagements.
• Provide customer training, operate as escalation technical resource, and support service contract deliverables and SLAs.

Collaboration:

• Work closely with engineering, product, deployments, and customer success to relay field findings, influence product/firmware priorities, and ensure smooth transition from deployment to sustainment.
• Coordinate with program managers and account teams on schedules, risk mitigation, and resource planning.

50-70% travel, remote work when not traveling. Hourly: 60-68/hr Salary: 135,000-155,000