Customer Service Representative / Data Entry

Customer Service RepresentativeWe're hiring a Customer Service Representative to be the friendly, reliable voice our customers reach by phone and video call. You'll answer questions, solve problems, keep accounts organized, and handle light collections follow-up. If you've helped customers at a wireless carrier, an electronics retailer, or a tech support desk, you'll feel right at home here.Key ResponsibilitiesAnswer inbound calls and video calls promptly, professionally, and with a positive attitudeListen to customer questions and concerns, troubleshoot issues, and find the right solutionMake outbound follow-up calls to resolve open issues and confirm customer satisfactionLook up, update, and document customer accounts accurately in our computer systemsKeep track of open cases, callbacks, and deadlines so nothing falls through the cracksEscalate complex issues to the right team member with clear, complete notesHandle light collections work: friendly reminder calls on past-due balances, setting up payment arrangements, and noting outcomes on the accountStay calm and courteous with frustrated customers and turn difficult conversations into good outcomesRequired Skills and QualificationsCustomer service: At least 1 year of customer-facing experience, ideally by phone; a clear, friendly speaking voice and comfort on camera for video callsComputer skills: Confident using a computer, multiple windows, email, and customer account or CRM software; able to type accurately while talkingOrganization: Keeps track of multiple customers, follow-ups, and tasks at once; detail-oriented with notes and recordsCritical thinking: Asks the right questions, figures out the real problem, and finds practical solutions on your ownProfessionalism: Patient, dependable, and calm under pressure, including during payment conversationsHigh school diploma or GEDNo college degree or accounting background is required. We'll train you on our systems and the collections process.Preferred ExperienceYou'll stand out if you've worked in a fast-paced, tech-oriented customer role such as:Retail or call center roles at a wireless carrier (for example, Comcast, AT&T or Verizon)Sales or service roles at an electronics retailer (for example, Best Buy)Tech support or in-home service roles (for example, Geek Squad)Any position where you handled customer accounts, billing questions, or payment conversationsCompensation Range$18.00 - $20.00/hr based on experienceHere at Xendoo, we enjoy a Monday through Friday workweek so you can enjoy a healthy work/life balance. Additionally we offer:Medical, Dental, Vision and Life InsuranceGenerous PTO and Paid Holidays401(k) with employer matchingCasual dress code- jeans and t-shirtsComplimentary lunch for the team every FridayFree Gym on locationFun and collaborative environmentOur location is friendly to the tri-county area close to I-95.Come join Team Xendoo! We are excited to meet you!Xendoo is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability.