Senior Customer Service Representative

Job TitlePay Rate: $20 per hourSummaryLocation: Warwick, RI for training and NestingStart Date: 7/20/2026Work Mode: Transition to more of a work-from-home model after training8:30am - 5:00pm Monday - Friday EST during trainingPost-training hours: 8:00am - 6:00pm EST, flexible shiftsResponsibilitiesCommunicate with customers via telephone using strong communication skills, active listening, and empathy.Drive solutions that best meet the customer's needs.Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, and basic procedures.Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference.Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.Support special product and/or service campaigns as needed, or as requested by the customer.Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.RequirementsSuggested 2 years of experience in Customer Service. Prior Call Center experience is highly preferred.Must live within one hour commute of Warwick, RI.Experience navigating multiple screens while delivering good customer experience.Strong computer/keyboard skills as well as analytical and problem-solving skills.Quickly grasps information and efficiently solves verbal challenges with strategic thinking.Communicates complex verbal and written concepts with ease.Able to work in a stationary position 75% of the time.Strong home internet connection is required. At least 50 Mbps internet speed. Must connect to the router/modem via a LAN cable.Preferred SkillsHigh School diploma, GED, some college experience, trade, or professional certification.A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions.Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style.