Recovery Specialist - Remote in RDU area.

Recovery Specialist Position

We're seeking a driven and reliable Recovery Specialist to join our team of finance professionals. While working as a Recovery Specialist, your primary responsibility will be reaching out to consumers through phone calls and by mail to resolve missed or outstanding payments. Primary clients include healthcare, public and private utilities, credit unions, and government.

To succeed as a Recovery Specialist, you'll need to be an excellent communicator with the ability to build rapport with clients, working to ensure payments are made in a timely manner. You'll achieve this by possessing a professional demeanor and having solid knowledge of debt laws.

Collection Specialist Responsibilities

Oversee assigned accounts on a regular basis, monitoring for unresolved debts

Investigate assigned accounts to determine if there's a long-term issue

Contact consumers and patients with overdue payments to encourage payment, suggesting repayment plans if needed

Develop repayment plans that quickly and efficiently resolve outstanding debt

Respond to inquiries in a timely and professional manner, resolving any billing or collection issues

Process payments and, if applicable, refunds

Regularly update account status records for assigned accounts

Review daily/monthly reports on collection progress

Collection Specialist Requirements

1+ years experience as a Collection Specialist or similar role

High school diploma or GED required

Degree preferred

Excellent knowledge of collection and billing procedures

Strong knowledge of legal regulations regarding debt, including but not limited to FDCPA and FCRA

Proficient with Microsoft Office suite

Must be able to work under pressure and be comfortable with contacting patients/consumers about potentially sensitive issues

Excellent written and verbal communication skills with a knack for negotiating

Superb problem-solving and critical thinking skills

Strong organizational and multitasking skills

Bull City Financial Solutions, Inc.