Healthcare Front Desk Manager

Ezra Medical Center is a trusted, multi-specialty healthcare provider proudly serving the Brooklyn community for over 18 years. With a commitment to compassionate, high-quality care, our services span across: Internal Medicine & Pediatrics Aqua and Physical Therapy Vision Center Learn more about us at: Position Overview We are seeking a dedicated, organized, and people-oriented Healthcare Front Desk Manager to support the operational oversight of the healthcare front desk department at Ezra Medical Center. This role plays a key part in ensuring efficiency, patient satisfaction, and team collaboration across the following subdivisions: Call Center / Front Desk Providers and Clinical Staff Administrative Support Teams The ideal candidate is a proactive team player with strong leadership, problem-solving, and communication skills, capable of maintaining a patient-centered and professional environment. Key Responsibilities Leadership & Operations Support Assist in the daily supervision of administrative staff, including scheduling, patient check-in/check-out, and insurance verification. Coordinate vacation schedules and ensure seamless departmental coverage. Monitor productivity, patient flow, and scheduling efficiency. Oversee follow-up on missed and cancelled appointments. Ensure staff are properly trained, supported, and compliant with operational protocols. Patient Experience & Coordination Foster a welcoming and patient-centered environment. Interact with patients and providers to ensure satisfaction and resolve issues promptly. Support department leadership in addressing emergencies, patient flow, and coordination needs. Data Management & Compliance Ensure the accurate collection and recording of patient demographic and insurance information in electronic systems. Oversee proper follow-up with patient recalls and follow-up visits. Maintain compliance with Ezra Medical Center’s standards of conduct and legal requirements. Report any conduct or events that may violate compliance standards and support a culture of integrity and accountability. Qualifications Education High School Diploma or GED required. College education or healthcare management coursework preferred. Experience Prior experience within a healthcare setting preferred. Supervisory or administrative experience strongly desired. Skills Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Proficiency in computer systems and EMR software. Leadership ability with a focus on teamwork and service excellence. As a valued team member at Ezra Medical Center, you’ll receive a comprehensive benefits package, including: 401(k) Disability insurance Health insurance Life insurance Paid time off Vision insurance Work Location: On-site in Brooklyn, 3710 13th Avenue, Brooklyn, NY 11218 (Relocation required before start date, if applicable) COVID-19 Protocols: PPE provided, temperature checks, and social distancing enforced Apply Today Are you an organized and motivated professional looking to make a difference in patient care? Join Ezra Medical Center as our Healthcare Front Desk Manager and help us provide exceptional service and compassionate care to the Brooklyn community. #J-18808-Ljbffr Ezra Medical Center