General Manager

Job Overview

The General Manager leads a profitable, growth‑oriented business in a specific location (“Market Center”) with full profit and loss responsibility. This role serves as the comprehensive operations leader of rental uniforms and adjacent products, overseeing service, sales, production, merchandise, human resources, safety, and finance. The General Manager drives profitability and growth by putting the customer first while investing in people through coaching, engaging, and motivating behaviors to serve customers.

Responsibilities / Essential Functions

• Manage a Market Center (MC) location, possibly with depots and service centers, achieving annual revenue of $10M +.
• Drive profitability and growth by acquiring new customers, retaining existing relationships, and maintaining the market center’s total managed volume.
• Use strategic and leadership skills to facilitate employee selection, development, retention, motivation, and strong customer relationships.
• Ensure compliance with contracts and company policies and procedures.
• Participate in hands‑on activities in the Market Center and other field locations.
• Establish a cohesive team between service and production departments to meet organizational goals.
• Oversee all MC results, including metrics in Service, Production, Sales, Supply Chain, HR, and Finance departments.
• Set clear expectations for each department and lead by example.
• Ensure daily efficient operations of the location in accordance with established business values, policies, and processes.
• Implement, administer, and evaluate programs and procedures to ensure maximum customer retention.
• Develop and maintain valid service agreements, positive service attitude, effective quality assurance, good customer relations, and efficient route management.
• Implement general price changes when needed and adjust prices on specific accounts as necessary.
• Review financial statements, reports, and other performance data; measure financial productivity and sales goal achievement to identify areas for remediation and improvement.
• Personally oversee the proper and timely collection of the Company’s accounts receivable.
• Create a pervasive sales culture that fosters team selling via Together in Growth (TIG) and Shared Lead programs.
• Proactively support the generation of new business for the MC and provide leadership and support for new sales opportunities.
• Develop and maintain customer relationships with the Market Center’s top customers.
• Conduct in‑person meetings with each department head weekly to review performance.
• Promote and sustain a safety culture; ensure all safety accidents and incidents are investigated and reported timely.
• Oversee implementation, administration, and evaluation of production programs and procedures.
• Conduct short‑ and long‑range planning to ensure achievement of production goals and standards.
• Manage merchandise budget and inventory to reduce spend while continually providing adequate supply for customers.
• Sustain merchandise control billing and collections to recover costs associated with lost or ruined goods.
• Partner with labor relations or human resources in union or non‑union environments to ensure disciplinary action is investigated and documented timely.
• Conduct performance evaluations for department leaders, providing specific and detailed feedback on their management and leadership skills and the attainment of goals and objectives.
• Manage the hiring, placement, and removal of the location’s workforce; consult with staff management on the best actions for staffing.
• Proactively lead talent development programs and efforts within the MC.

Knowledge / Skills / Abilities

• Strategic Agility: Solve complex problems, glean meaning from data, quick to learn, and use multiple problem‑solving tools.
• Building People Capability: Inspire teams to perform at higher levels, negotiate effectively, and communicate a compelling vision.
• Accountability for Excellence: Drive to finish tasks, initiate action proactively, and focus on results.
• Impact and Influence: Manage people, set guiding goals, measure accomplishments, hold people accountable, delegate, develop, and provide coaching.
• Organizational Collaboration: Maneuver to get things done, be politically aware, and present arguments effectively.
• Demonstrated leadership skills with broad management practices and business analysis/project management skills.
• Ability to grasp a large, complex, matrix‑oriented global business at a base level and use this understanding to set overall strategy and drive business process improvement.
• Business savvy to communicate and work with other executives to achieve business and systems goals.
• Strong business planning skills to execute strategic projects with rapidly evolving processes; balanced perspective on strategic and tactical issues.
• Proven ability to manage numerous projects remotely in a highly dispersed organization.
• Proven ability to select top talent and create a productive environment that promotes initiative, innovation, learning, and development for future advancement.
• Excellent communication and presentation skills with diverse audiences, including clients, front‑line managers, and C‑level leaders.
• Proficient with Microsoft Office and Teams.

Experience / Qualifications

• Bachelor’s degree or equivalent required.
• 5‑7 years of progressive management responsibility.
• Demonstrated success in operations management in a production facility or manufacturing environment.
• Considerable knowledge of financial reporting, including profit and loss, sales, and capital expenses.
• 12‑18 months of business‑to‑business sales preferred.

License Requirements / Certifications

A valid driver’s license is required.

Working Environment / Safety Requirements / Physical Requirements

• Plant/office environment in a Market Center; must walk/maneuver throughout plant, loading docks, storerooms, and delivery vehicles.
• May be exposed to heat, cold, laundry chemicals, fumes, dust, and noise.
• Up to 50% of time may require travel to visit customers, engage in new sales opportunities, and attend management meetings; local or overnight travel within the United States.

Compensation

The salary range is $120,000 to $140,000, depending on circumstances, including applicant skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.

Equal Opportunity Employer / Reasonable Accommodations

Vestis® is an equal‑opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Reasonable accommodations are available to qualified individuals with disabilities who need assistance in applying electronically for this position. Please call View phone number on click.appcast.io or email View email address on click.appcast.io. (Calls for other reasons will not be returned.)

Vestis is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.