Print and Mail Services Specialist

Print And Mail Service Specialist

This role supports daily print production and mailroom operations to ensure accurate and timely delivery of outbound patient communications. The position focuses on high-volume document handling, mail preparation, and operational efficiency in a production-driven environment.

Job Duties and Responsibilities

• Print outbound patient letters and documentation on a daily basis
• Operate mailroom equipment, including inserters and postage meters
• Prepare, sort, and distribute outgoing mail in accordance with carrier requirements
• Ensure accuracy and quality of printed materials and mail assembly
• Coordinate daily mail handoff to courier/carrier
• Track, record, and report daily production and volume metrics
• Maintain organized workflows and meet daily processing deadlines
• Respond to basic customer requests or inquiries in a professional manner
• Monitor and replenish mailroom supplies (paper, envelopes, toner, etc.)
• Maintains printer fleet tools/databases

Qualifications (Education, Experience and Certifications)

• High School Diploma or equivalent required
• Prior experience in print production, mailroom operations, or high-volume document handling preferred
• Strong attention to detail and organizational skills
• Ability to perform repetitive, production-based tasks with consistency and accuracy
• Basic comfort with computers and production equipment (no advanced IT knowledge required)
• Professional demeanor and ability to communicate effectively

Preferred Experience

• Experience operating inserters, printers, and/or mailroom equipment
• Familiarity with production metrics tracking or reporting
• Background in healthcare mail operations or regulated environments (a plus, not required)

KNOWLEDGE, SKILLS, And Abilities

• Excellent customer service skills
• Good project management skills and ability to prioritize tasks
• Strong technical knowledge of network and site-specific printers, and company products

Working Conditions, MENTAL AND PHYSICAL DEMANDS

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.
• Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems
• Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)
• Requires moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Info

• Job Identification 7339
• Job Category Service Delivery
• Degree Level High School Graduate
• Job Schedule Full time
• Locations Indianapolis, IN, United States
• Driving requirements Non-driver
• Sign-on Bonus No