Property Administrator, Oakbrook Terrace

Property Management Administrator

The Property Management Administrator reports to the Senior Regional Property Manager and is responsible for supporting market-level property management teams for an assigned real estate portfolio. The Property Management Administrator's objective is to be a point of contact for tenants within the portfolio, to maintain high levels of tenant satisfaction, to maintain low levels of accounts receivables, and to actively support the property management teams in processing contracts, invoices, internal requests, and tenant service requests.

Essential Job Functions

• Executes a high level of customer service to tenants within the portfolio through a sense of urgency with responding to tenant requests, and actively dispatching work orders to vendor partners.
• Ensures that the move-in/move-out process within their assigned portfolio is being executed timely and efficiently through coordination with the property manager.
• Actively engages with tenants to maintain low levels of accounts receivables through regular contact, processing of collection notices, necessary chargebacks, and tenant account management.
• Ensures that tenant certificates of insurance are accurate and up to date
• Prepares tenant correspondence as directed by the Property Manager

Property Performance

• Tracks and codes invoices to ensure accurate and timely processing of expenses for assigned properties.
• Actively manages vendor partner insurance certificates, purchase orders, work orders, and contract documents.
• Ensures that the onboarding and offboarding of properties through acquisitions/dispositions is coordinated efficiently with the transaction teams.

Additional Duties and Responsibilities

Assumes additional responsibilities and performs special projects as needed or directed.

Required Qualifications

• Proficiency in standard Microsoft Office software programs
• Ability to communicate effectively with tenants, vendor partners and internal teams.
• Ability to interpret property-level and corporate documents such as tenant leases and policy manuals.
• Associate's degree or vocational training. Previous experience working with multiple managers and departments.

Additional Notes

Work performed in a general office environment. May require extended hours during peak periods.

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ARES. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

Compensation

$65,000 - $75,000 / annum

The firm also offers robust benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.

Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.