Senior Call Center Lead - Healthcare Ops, DC
Gainwell Technologies
A leading healthcare technology company is seeking a Contact Center Lead to oversee a team and handle complex customer inquiries. This role involves training new agents, managing calls, documenting interactions, and ensuring compliance with service level agreements. Candidates should have over 3 years of customer service experience in healthcare. The position requires proficiency with Microsoft Office and contact center tools. This in-office role is located in Washington, DC, and offers competitive compensation and benefits. #J-18808-Ljbffr Gainwell Technologies
Vacancy posted 1 day ago
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