Mitigation Billing Specialist / Xactimate Billing Specialist

Mitigation Billing Specialist / Xactimate Billing Specialist

SERVPRO of Bear/New Castle is a trusted leader in the restoration industry, providing expert fire, water, mold, and mitigation services. We are seeking an experienced Mitigation Billing Specialist or Xactimate Billing Specialist to join our team.

As a Mitigation Billing Specialist, you will manage the billing process for a variety of restoration projects, including fire, water, mold, and general mitigation services. This position requires proficiency in Xactimate for accurate billing and documentation. You will also be responsible for auditing job files to ensure all required documentation (photos, notes, estimates, etc.) is complete and accurate, then uploading those files into the appropriate systems for processing. You will work closely with internal teams, clients, and insurance companies to resolve billing issues and ensure prompt payments. Your role is critical to ensuring our operations run smoothly and efficiently, supporting both internal and external stakeholders.

Key responsibilities include processing all job billing through Xactimate for fire, water, mold, and other mitigation services, handling communication with clients, vendors, and insurance companies regarding billing inquiries, unpaid claims, and disputes, resolving discrepancies in invoicing, processing insurance payments and claims, collaborating with project managers and other departments to gather necessary job details and ensure timely billing, reviewing accounts receivable and following up with clients or insurers on unpaid claims, ensuring all billing entries are accurate and up to date, maintaining organized records of transactions, payments, and communications in Xactimate and related systems, adhering to insurance carrier guidelines and corporate guidelines for audits, and performing additional duties as assigned, including cross-training on various systems for internal checks and balances.

Qualifications include proficiency in Xactimate (strongly preferred), prior experience in job billing or similar roles, especially in the restoration industry, experience in insurance claims processing, strong attention to detail, organizational skills, and problem-solving abilities, excellent written and verbal communication skills, ability to multi-task and manage priorities in a fast-paced environment, knowledge of Microsoft Office (Excel, Word), and a high school diploma or GED (preferred).

Some filing required, which may involve lifting files, standing, or bending to access cabinets.