Charter Services Logistics Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As the Logistics Fullcharter Specialist you will assist and provide guidance to clients and internal/external teams on specialized job orders, status updates, price quotes, or other job-related questions. This role is not remote and will sit in the Herndon office. 

How you create impact

• Fiscal Responsibility: Help manage the charter Services P&L. 
• Customer Service and Control group functions: Enter orders and set up logistics plans to meet customer’s needs. Ensure and maintain the order flow through QT.
• Operational Performance: Contribute and ensure alignment with strategic goals for process efficiency and customer satisfaction.
• Implement initiatives for continuous improvement and data-driven decision-making.
• Customer Satisfaction & Quality Assurance: Address real-time customer satisfaction concerns and ensure corrective actions are applied and followed through.
• Strategic Contribution: Actively contribute to corporate strategy by implementing operational initiatives aligned with company goals.
• Compliance and Emergency Preparedness: Ensure readiness with contingency plans and compliance, including necessary access for service partners.

What we would like you to bring

Skils and Abilities: 

• Strong organizational and time management skills.
• Ability to work in a fast-paced environment, meet tight deadlines, and communicate effectively.
• Maintain a high level of quality data entry and recordkeeping.

Knowledge : 

• World Geography / Time Zones
• Freight forwarding / logistics background
• Knowledgeable in domestic/international routings (preferred) 

Experience : 

• Customer service experience and/or background in logistics, air freight, or supply chain management (preferred)
• Dangerous Goods certification (preferred not required) 

What's in it for you

At Kuehne and Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $30.00 and $33.00 an hour. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Quick reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AH1

Kuehne and Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.