Customer Service Manager

Managing customer service operations, the full-time Prepaid CSR Manager will oversee staff in addressing customer inquiries, resolving issues, and ensuring high-quality service while working remotely. Key responsibilities Manage customer service staff to handle inquiries and resolve problems efficiently Develop and implement processes to enhance service quality and operational efficiency Ensure compliance with internal policies and participate in audits and training program development Required qualifications Bachelor's degree or equivalent work experience Three to five years of relevant experience in customer service management Advanced knowledge of operational functions and policies in the customer service sector Effective leadership skills to coach and guide team members Basic understanding of applicable laws and regulations related to customer service operations