Development Operations Manager

Located in Coyote Point Park in San Mateo County, CuriOdyssey was reinvented and transformed several years ago into a vital, kid-centric interactive science playground and accredited California native animal zoo that provides up-close and personal experiences with the natural world. CuriOdyssey nurtures kids' curiosity, fosters innovation and promotes the creative problem-solving skills their futures will demand. For more information about CuriOdyssey, please visit Position Overview The Development Operations Manager is a non‑exempt, full‑time, on‑site position with remote work options. This role reports to the Director of Development and supports the department in implementing all fundraising activities. The Development Operations Manager works closely with all members of the Development team and serves as a development ambassador to other departments. Essential Duties and Responsibilities Manage all aspects of gift processing, including gift entry, acknowledgements, payment and pledge gift entry, tracking and reporting, recognition for gifts from all sources, etc. Responsible for ongoing donor acknowledgement, appreciation, and recognition consistent with gift level. Provide front-line support to the Development team in fundraising, including but not limited to providing administrative support, gift processing, coordinating solicitation mailings, supporting donor cultivation events, developing support materials and collateral, preparing donor recognition, reporting, editing and proof-reading, managing e‑communications, etc. Use nonprofit development software, currently Blackbaud’s Altru, for gift entry, tracking and reporting, revenue metrics, event registration, fundraising and prospect tracking and management. Manage department metrics, goals, and produce reports on a regular basis. Provide support for financial reconciliation as needed. Support the Development team in managing, cultivating and stewarding individual donor relationships, including responding to inquiries, delivering donor benefits and access, writing and formatting e‑communications, event registration and tracking, supporting stewardship activities, etc. Cultivate existing individual donors and encourage renewal, retention and increased donor support. Provide support for the Sponsor-an‑Animal program, including developing pricing, strategy, and promotions, to generate additional revenue. Working with the Marketing team, design and implement e‑communications and appeals using MailChimp and social media; create graphics in Canva for use in social posts, appeal mailings, signage, and email campaigns. Working with the Marketing team, create an annual Impact Report to highlight philanthropic contributions, donors, and organization success throughout the year. Provide event coordination and support for annual fundraising benefit in conjunction with Development staff, and support numerous donor cultivation events and meetings, donor hospitality, etc. Work effectively with diverse constituencies within and outside the organization, such as board members, staff and volunteers. Represent the Development Department at inter‑department meetings as assigned. Perform other duties as assigned by the Director of Development or leadership. Skills and Qualifications Exhibits strong sensitivity to donor confidentiality and excellent judgment in addressing donor needs and feelings. Demonstrated proficiency with Google Workspace and Microsoft Office suite of products including Word, Excel and PowerPoint (including advanced use of Word mail merge functions and Excel formulas and functions) Proficiency with e-commerce sites such as CommitChange and e‑marketing platforms such as MailChimp Demonstrated proficiency with a project management system; familiarity with Slack a plus Strong organizational, problem‑solving, and analytical skills Excellent communication skills, including writing, editing, proofreading and communication skills Work effectively with sensitivity and confidentiality with diverse constituencies within and outside the organization, such as board members, donors, staff and volunteers Ability to manage multiple projects and work assignments Excellent interpersonal skills both in person and by phone, with high degree of professionalism Ability to accomplish projects with little supervision and shifting priorities Strong customer service ethic and high expectations for quality Bachelor’s degree preferred; significant work experience can substitute for the degree At least 3 years’ experience with office administrative management or transferable experience Must be at least 18 years old and eligible to work in the United States LiveScan background check clearance Candidates familiar with CuriOdyssey and its programs are encouraged Schedule Availability: Monday - Friday during regular business hours; hybrid schedule with 3-4 days in the office and 1-2 days remote. Physical Requirements The physical requirements herein are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions. Frequent handling and performing fine motor tasks as well as sitting for long periods of time at a computer. Lift, carry, push, and pull objects up to 10 lbs frequently and/or up to 15 lbs occasionally. Psychological Requirements The psychological requirements herein are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions. Adapt to frequent interruptions; ability to multi‑task effectively Share and collaborate with other staff members and leadership Manage staff who may be upset or angry; conflict resolution Act appropriately and professionally, even while under pressure Occasionally work in areas where the noise level can be moderate to high Self‑motivate and manage stress Compensation and Benefits Status: Non-exempt, Full-time Hourly Rate: $36.00 - $38.50 Benefits: Individual Medical, Dental, Vision, Life Insurance (dependents additional), 403(b) Retirement Plan, Paid Vacation, Paid Sick Leave, CuriOdyssey Membership, and more. CuriOdyssey seeks to build a diverse work team and encourages applications from candidates who will add to that diversity. CuriOdyssey is an equal opportunity employer and considers applicants for all positions without regard to age, race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state, or local laws. CuriOdyssey is a 501(c)(3) non‑profit, Tax ID 94-1262434 #J-18808-Ljbffr